Workforce Systems and Reporting Specialist

RSL LifeCare; North Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

RSL LifeCare is seeking a Workforce Systems & Reporting Specialist to join our Centralised Rostering team in North Sydney. You will optimise UKG Pro Workforce Management, maintain workforce reporting solutions and partner with operational stakeholders to improve planning outcomes across Residential Care.

You will contribute to system performance, troubleshoot issues, deliver training and create robust data views and dashboards that enhance workforce visibility and efficiency across the

Qualifications

• Experience supporting workforce management systems, ideally UKG Pro WFM/Kronos.
• Strong workforce reporting and data analysis skills.
• Experience developing and maintaining operational reports and dashboards.
• Excellent problem-solving and stakeholder management skills.
• Strong attention to detail and data accuracy.
• Ability to translate business needs into practical workforce system solutions.
• Experience within healthcare, aged care or large operational workforce environments will be highly regarded.

Responsibilities

• Provide specialist support and administration for UKG Pro Workforce Management.
• Develop, maintain and enhance workforce reports, dashboards and Data Views.
• Investigate and resolve complex system, reporting and data-related issues.
• Support workforce data integrity through validation, testing and quality assurance activities.
• Partner with Centralised Rostering, Payroll, Finance and operational leaders to deliver workforce reporting solutions.
• Support system upgrades, enhancements and testing activities.
• Maintain system documentation, procedures and user guidance materials.
• Deliver training and support to stakeholders on workforce management systems and reporting tools.
• Identify opportunities to improve workforce processes, reporting capability and operational efficiency.

Skills

UKG Pro WFM/Kronos

Workforce reporting

Data analysis

Dashboards

Stakeholder management

Attention to detail

Healthcare/aged care experience

Job description

Workforce Systems and Reporting Specialist

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

About the Opportunity:

RSL LifeCare is seeking an experienced Workforce Systems & Reporting Specialist to join our Centralised Rostering team.

This role is responsible for supporting and optimising our UKG Pro Workforce Management system, ensuring workforce data integrity, maintaining workforce reporting solutions and partnering with operational stakeholders to improve workforce planning outcomes across Residential Care.

Reporting to the Head of Centralised Rostering, you will play a key role in supporting system performance, troubleshooting complex workforce management issues, enhancing reporting capability and driving continuous improvement initiatives that improve efficiency and workforce visibility.

Key Responsibilities:

• Provide specialist support and administration for UKG Pro Workforce Management.
• Develop, maintain and enhance workforce reports, dashboards and Data Views.
• Investigate and resolve complex system, reporting and data-related issues.
• Support workforce data integrity through validation, testing and quality assurance activities.
• Partner with Centralised Rostering, Payroll, Finance and operational leaders to deliver workforce reporting solutions.
• Support system upgrades, enhancements and testing activities.
• Maintain system documentation, procedures and user guidance materials.
• Deliver training and support to stakeholders on workforce management systems and reporting tools.
• Identify opportunities to improve workforce processes, reporting capability and operational efficiency.

About You:

To be successful in this role, you will bring:

• Demonstrated experience supporting workforce management systems, ideally UKG Pro WFM/Kronos.
• Strong workforce reporting and data analysis skills.
• Experience developing and maintaining operational reports and dashboards.
• Excellent problem-solving and stakeholder management skills.
• Strong attention to detail and commitment to data accuracy.
• Ability to translate business needs into practical workforce system solutions.
• Experience within healthcare, aged care or large operational workforce environments will be highly regarded.

Why Join RSL LifeCare?

RSL LifeCare offers a range of benefits including:

• Salary packaging benefits of up to $15,900 per year through our not-for-profit status.
• Access to Maxxia Rewards, with discounts across hundreds of leading retailers.
• Fitness Passport membership.
• 17.5% leave loading on annual leave.
• At RSL LifeCare, you'll join a collaborative team focused on delivering workforce solutions that directly support the delivery of quality care across our Residential Care homes.
• You'll have the opportunity to influence workforce reporting, system optimisation and continuous improvement initiatives while working alongside operational and corporate stakeholders across the organisation.

Our Commitment to Diversity:

Our values guide everything we do: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One Team.

We value diversity and inclusion and welcome applications from people across our community, particularly veterans, current and former ADF personnel, their families, and Aboriginal and Torres Strait Islander peoples.

We are committed to creating a workplace where everyone feels safe, respected, valued and heard, regardless of gender, sexual orientation, ethnicity, age or disability.

It is a mandatory requirement for employees working in the aged care sector to hold a valid Police Check and/or NDIS Worker Screening Check, as required for the role. All clearances must be verified prior to commencement with RSL LifeCare.