Workforce Operations Manager

Lumia Care; Sydney; Hybrid; AUD 150.000 - 190.000; Vollzeit

Zusammenfassung

Lumia Care Pty is seeking a Workforce Operations Manager to lead coordination, performance, and optimisation of the organisation's workforce across aged care, disability and healthcare programs. You will align recruitment, scheduling and shared services to ensure a highly responsive, compliant operation that supports nationwide service delivery.

You will bring together workforce planning, recruitment, onboarding and deployment to enable growth and high performance in a rapidly evolving health

Qualifikationen

• Experience leading workforce operations in health and human services.
• Ability to forecast demand and manage service levels.
• Strong governance and compliance awareness.

Aufgaben

• Translate workforce strategy into operational workforce plans.
• Forecast workforce demand and identify workforce risks and opportunities.
• Provide workforce insights and recommendations to senior leadership.
• Lead recruitment, onboarding and deployment activities.
• Oversee scheduling and workforce coordination across service streams.
• Lead shared services liaison, coordination and central support teams.
• Ensure workforce compliance across aged care, disability and healthcare services.

Kenntnisse

Workforce planning

Recruitment

Stakeholder management

Jobbeschreibung

• Senior leadership role reporting directly to the COO
• Lead workforce operations across a growing national organisation
• Drive recruitment, workforce coordination and shared services functions
• Hybrid working arrangement (3 days in office new office in Ashfield )
• Collaborative and supportive executive leadership team
• Opportunity to influence strategy and operational performance

Why You'll Love This Role

• Senior leadership role reporting directly to the COO
• Lead workforce operations across a growing national organisation
• Drive recruitment, workforce coordination and shared services functions
• Hybrid working arrangement (3 days in office new office in Ashfield )
• Collaborative and supportive executive leadership team
• Opportunity to influence strategy and operational performance

About the Role

As the Workforce Operations Manager, you will lead the coordination, performance and optimisation of Lumia Care's workforce operations, ensuring workforce supply aligns with service demand across aged care, disability and healthcare programs.

You'll bring together recruitment, workforce coordination, scheduling and shared services functions to create a highly responsive, compliant and high-performing workforce operation that supports quality service delivery nationwide.

Workforce Strategy & Planning

• Translate workforce strategy into operational workforce plans.
• Forecast workforce demand and identify workforce risks and opportunities.
• Provide workforce insights and recommendations to senior leadership.
• Support organisational growth through workforce planning initiatives.

Workforce Operations & Recruitment

• Lead recruitment, onboarding, and deployment activities.
• Ensure workforce pipelines support current and future service needs.
• Monitor workforce availability, vacancies, and utilisation.
• Drive improvements in recruitment efficiency and workforce readiness.

Scheduling & Workforce Coordination

• Oversee workforce allocation and scheduling practices.
• Ensure optimal workforce coverage across service streams.
• Lead workforce coordination and workforce support functions.
• Manage workforce-related operational escalations.

Shared Services Leadership

• Lead workforce liaison, coordination and central support teams.
• Improve workflows, service responsiveness, and stakeholder experience.
• Build strong partnerships with operational leaders across the business.

Compliance & Governance

• Ensure workforce compliance across aged care, disability and healthcare services.
• Maintain oversight of screening, credentialing, and audit readiness.
• Identify and mitigate workforce-related risks.
• Support governance, quality, and continuous improvement activities.