Senior Leadership Support Officer

Mercy Aged and Community Care Ltd; Richmond Shire; Hybrid; AUD 95,000 - 115,000; Full time

Job summary

Mercy Health is seeking a highly organized Senior Leadership Support Officer to back two senior leaders from our North Richmond head office. The role focuses on comprehensive diary management, travel arrangements, and the creation of professional documents to support strategic operations in our Healthy Ageing division.

You will handle sensitive information with discretion, coordinate meetings (including offsite events), and contribute to divisional initiatives while assisting the Chief Clinical

Qualifications

• Demonstrated experience assisting senior management to maximise their value to the Organisation.
• Outstanding administration and organisational skills.
• Ability to prepare meeting minutes, correspondence and presentations.
• Advanced skills in Microsoft Office Suite - Word, PowerPoint, Excel, Outlook.
• Ability to work with sensitive and confidential information exercising the highest degree of discretion.

Responsibilities

• Provide high-level secretarial and administrative support to senior executives.
• Full diary management for two senior leaders, travel arrangements, and meeting coordination.
• Prepare professional documents including reports, presentations, and correspondence.
• Take accurate meeting minutes and follow up on action items.
• Maintain confidentiality and discretion in handling sensitive information.
• Support divisional projects and initiatives as directed.
• Responsible for organising offsite meetings (small and large), sometime over multiple days.
• Assistance with inbox management for 2 leaders.
• Process and management of credit card and invoice expenses.

Skills

Secretarial support

Diary management

Travel planning

Meeting coordination

Document preparation

Minutes taking

Confidentiality

Expense processing

Tools

Microsoft Office

Job description

Employment Type: Fixed term contract until mid-May 2027 with potential for extension Hours: 76 hours/fortnight Location: Richmond, VIC | Hybrid work arrangements

Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we’re there. Where will you be? For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years. As a for‑purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere. At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes. About the opportunity: We are seeking a highly organised and proactive Senior Leadership Support Officer to support our Chief Clinical Officer and General Manager – Client Services & Marketing. Based at our Head Office in Richmond, this is a pivotal role at the heart of our national healthy ageing portfolio, offering exposure to strategic operations and leadership. You will be also supporting other leaders within the Healthy Ageing division occasionally, as directed. You will be playing a key role in ensuring smooth day‑to‑day administrative operations, enabling our leaders to focus on delivering exceptional care and services to older Australians. This will be a fixed term role based at our Head Office in North Richmond until May 2027, with a potential for extension.

You will:

• Provide high-level secretarial and administrative support to senior executives.
• Full diary management for two senior leaders, travel arrangements, and meeting coordination.
• Prepare professional documents including reports, presentations, and correspondence.
• Take accurate meeting minutes and follow up on action items.
• Maintain confidentiality and discretion in handling sensitive information.
• Support divisional projects and initiatives as directed.
• Responsible for organising offsite meetings (small and large), sometime over multiple days.
• Assistance with inbox management for 2 leaders.
• Process and management of credit card and invoice expenses.

What you’ll bring:

• Demonstrated experience assisting senior management to maximise their value to the Organisation
• Understanding of large and complex organisations and organisational cultures.
• Experience working in the Aged Care land scape will be advantageous, not mandatory
• Outstanding administration and organisational skills.
• Advanced skills in Microsoft Office Suite - Word, PowerPoint, Excel, Outlook.
• Highly developed interpersonal, verbal and written communication skills.
• Ability to prepare meeting minutes, correspondence and presentations.
• Exceptional time management and organisational skills.
• Ability to work with sensitive and confidential information exercising the highest degree of discretion.
• Ability to work under pressure whilst managing various tasks.
• Exercise of mature judgement within delegated authority and anticipate issues/concerns.
• A positive and proactive mindset with the ability to use your initiative to anticipate the needs of your managers and the teams you will be working in

You will also be required to provide evidence of, or in the process of obtaining:

• A valid Police Check

Ready to shape the future of healthcare? Join us and make a meaningful difference in people’s lives - and your career.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

Mercy Health Australia is renowned for its unwavering commitment to providing compassionate and patient-centered health services and aged care services. If you're value and display empathy, integrity, and are seeking the opportunity to make a real difference, we invite you to join us! Mercy Health is made up of 10,000 people who provide acute and subacute hospital care, aged care, mental health programmes, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development. Mercy Health employs people from many cultures and backgrounds who, irrespective of their beliefs, share a common bond to care for those in need. We look forward to welcoming you to your journey with Mercy Health.