Workforce Coordinator, Melbourne Cup Carnival

Delaware North; City of Melbourne; Hybrid; AUD 55,000 - 76,000; Part time

Job summary

Delaware North Australia is seeking a Workforce Coordinator to join our team at the Victoria Racing Club (VRC) on a casual basis, supporting the Melbourne Cup Carnival. You will coordinate a large casual workforce across hospitality, dining, retail and event operations, ensuring the right people are in the right place at the right time.

This role offers full-time hours through Carnival prep and events, with immediate start.

Qualifications

• Experience in coordinating a large casual workforce in hospitality, events or stadium settings.
• Strong rostering, scheduling and workforce planning abilities.
• Excellent administration and computer skills with attention to detail.

Responsibilities

• Coordinate and maintain rosters for a large casual workforce across multiple departments.
• Support workforce planning for race days, hospitality activations and premium events.
• Liaise with operational leaders to align staffing with forecasted demand.
• Utilise Humanforce to create, maintain and optimise rosters.

Skills

Workforce coordination

Rostering

Scheduling

Labour planning

Staffing

High-volume environments

Exceptional organisation

Tools

Humanforce

Job description

The opportunity

Delaware North Australia is seeking a Workforce Coordinator to join our team at the iconic Victoria Racing Club (VRC) on a casual basis.

This is an exciting opportunity for an experienced workforce planning, rostering, or staffing professional to support the delivery of the Melbourne Cup Carnival, one of Australia's premier sporting and hospitality events.

We are looking for someone who can commence immediately and provide support through to the end of the Melbourne Cup Carnival. While this is a casual position, the successful candidate can expect full-time hours throughout the Carnival preparation and event period.

Working closely with operational leaders, you will help coordinate a large casual workforce across hospitality, premium dining, retail, and event operations, ensuring the right people are in the right place at the right time.

What we offer

• The opportunity to be part of Australia's most prestigious racing carnival
• Exposure to high-volume workforce planning and event operations
• Work alongside industry-leading hospitality and event professionals
• A collaborative and supportive team culture

What will you do?

• Coordinate and maintain rosters for a large casual workforce across multiple departments
• Support workforce planning for race days, hospitality activations, premium events
• Liaise with operational leaders to ensure staffing levels align with forecasted demand
• Utilise workforce management system, Humanforce, to create, maintain, and optimise rosters
• Manage employee availability, shift confirmations, and workforce communications
• Respond to last-minute staffing changes and operational requirements
• Assist with event-day workforce coordination and check-in processes
• Ensure rostering practices align with relevant awards, enterprise agreements, and company procedures

More about you

• Previous experience in workforce coordination, rostering, scheduling, labour planning, or staffing
• Experience managing high-volume casual workforces within hospitality, events, stadiums, venues, or similar fast-paced environments
• HumanForce experience is highly desirable
• Understanding of the Hospitality Industry General Award (HIGA) is preferred
• Strong administration and computer skills
• Exceptional organisation and attention to detail
• Ability to manage competing priorities and work to tight deadlines

Who we are

Victoria Racing Club (VRC) is Melbourne’s leader in racing and event entertainment, combining 185 years of racing heritage with modern event excellence. Based at Flemington Racecourse, VRC delivers a world-class blend of sport, fashion and celebration. The VRC hosts 25 race meetings each year and anchors the Melbourne Cup Carnival across four signature days: Victoria Derby Day, Melbourne Cup Day, Oaks Day and Stakes Day. With more than 30,000 members, the VRC delivers an unrivalled experience at every touchpoint. Flemington Racecourse also accommodates major outdoor events of up to 60,000 guests, as well as premium indoor conferences.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.