Workforce Coordinator

Pacific National; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Paid parental leave

Novated leasing

Fitness Passport

Purchase leave program

Access to EAP program through Sonder

Job summary

Pacific National in North Sydney is seeking a Workforce Coordinator to support our Intermodal team. You will help coordinate daily allocation of crew and assets (500+ train crew, 1,400 wagons, 130 locomotives) to keep operations safe, efficient and on schedule.

No prior rail experience is required; full training and ongoing support will be provided to develop rostering and operational skills in a fast-paced environment.

Qualifications

• No rail experience required; willingness to learn.
• Strong problem-solving and attention to detail.
• Clear verbal and written communication; digital skills.
• Able to learn complex rostering systems.
• Organised, decisive in a time-critical environment.
• Collaborative, team-oriented mindset.
• Interest in transport, logistics or rail operations.

Responsibilities

• Coordinate and allocate crew and assets in line with daily plans.
• Maintain and update crew rosters; adapt to changing requirements.
• Collaborate with internal teams to position people and assets correctly.
• Monitor operations and support solutions to keep freight moving.
• Identify opportunities to simplify processes and improve efficiency.
• Ensure compliance with safety, operational and industrial requirements.
• Work a rotating 12-hour day/night roster (4 on/5 off, 5 on/4 off, 5 on/5 off).

Skills

Problem solving

Attention to detail

Verbal communication

Written communication

Organisation

Decision making

Teamwork

Learning rostering tools

Rail/logistics interest

Labour planning exposure

Job description

• Permanent opportunity based in North Sydney, working a rotating lifestyle roster
• Full Training Provided
• Safely Every Day — That’s Our Promise

Join Pacific National – Australia’s largest private rail freight operator

Every day, we transport millions of tonnes of critical freight around the country for our customers. We haul coal, intermodal containers, steel and bulk commodities that keep Australia moving.

An opportunity has become available for a Workforce Coordinator to join our Intermodal team in North Sydney.

What You’ll Do

Are you finishing school or early in your career and looking for a pathway into the rail or logistics industry? We’re looking for an enthusiastic Workforce Coordinator to join our Intermodal team.

In this fast-paced role, you’ll learn how to help coordinate the daily allocation of crew and equipment/assets (500+ train crew, 1,400 wagons, 130 locomotives) to ensure smooth, safe, and efficient operations across Australia’s rail network. You’ll be part of a fast-paced environment that keeps freight moving safely and efficiently — and we’ll train you in everything you need to know.

Reporting To The Service Delivery Manager, You Will

Coordinate and allocate more than 500 train crew, 1,400 wagons and 130 locomotives in line with daily operational plans.

• Maintain and update crew rosters, responding quickly when operational requirements change.
• Work closely with internal teams to ensure the right people and assets are in the right place at the right time.
• Monitor operations, identify potential disruptions and support practical solutions to keep freight moving.
• Identify opportunities to simplify processes and improve operational efficiency.
• Help ensure compliance with safety, operational and industrial requirements.
• Work a rotating lifestyle roster comprising 12-hour day and night shifts, following a typical rotation of 4 on/5 off, 5 on/4 off and 5 on/5 off.

What You’ll Bring

You don’t need previous rail industry experience. we’re looking for someone with the right attitude, capability and interest in building a career in rail and logistics.

You Will Bring

• Strong problem-solving skills and excellent attention to detail.
• Clear verbal, written and digital communication skills.
• The ability and willingness to learn complex operational systems and rostering tools.
• The ability to remain organised and make sound decisions in a busy, time-critical environment.
• A collaborative and team-oriented approach.
• An interest in transport, logistics, rail operations, workforce planning or monitoring-based work.
• Previous exposure to labour planning, rostering systems or heavy industry is advantageous but not essential.

Full training and ongoing support will be provided—bring your curiosity and a positive attitude, and we’ll teach you the rest.

Why join us?

At Pacific National, we value the contribution of each team member. Our values underpin our commitment to creating an inclusive culture where everyone is accepted.

Some Of The Benefits We Offer Are

• Paid parental leave
• Novated leasing
• Fitness Passport
• Purchase leave program
• Access to our EAP program through Sonder

We live by our Values: Make it Simple, Share More, Kindness, Gratitude, Curiosity and Own It — helping us build strong connections and do our best work every day.

We welcome applicants from all backgrounds and offer reasonable adjustments throughout the recruitment process.

Pacific National acknowledges the Traditional Custodians of the land on which we work, live and rail.