Workforce Australia Services Team Leader

Work Skills Tasmania; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Modern work environment

Company vehicle with personal use

Salary packaging options

5 weeks annual leave

12 days personal leave, 12 days flex

Professional development opportunities

Job summary

Workskills Tasmania seeks a Workforce Australia Services Team Leader to guide and develop a small team of Employment Coaches across two Southern Tasmanian sites, delivering quality services and strong participant outcomes.

You will translate program requirements into practical actions, coach capability, and ensure compliance with standards while fostering a positive, accountable culture that supports employment and broader goals.

Qualifications

• Experience leading performance-driven teams delivering employment or human services.
• Coaching staff to achieve targets while ensuring participant-centred service.
• Ability to translate program requirements into practical actions.
• Strong communication to influence stakeholders and provide guidance.
• Sound judgement and emotional intelligence in complex staff situations.
• Experience in regulated government-funded service environments.

Responsibilities

• Lead, motivate and develop a small team of Employment Coaches.
• Translate program requirements into actionable plans across two sites.
• Coach team to build capability and achieve high-quality outcomes.
• Ensure compliance with contractual and accreditation standards.

Skills

Leading performance-driven teams

Coaching staff development

Data interpretation

Stakeholder communication

Compliance & quality

Employer relationships

Education

Tertiary qualifications in Business or related field

Job description

Workforce Australia Services Team Leader

Workskills is a proud not-for-profit that’s been helping Tasmanians find their way into meaningful work for over 40 years, and we’re still just as passionate about it today. Based across Southern Tasmania, we’re all about community, connection, and creating real opportunities for people to thrive.

What’s our mission? It’s simple (and seriously rewarding). We get to know people, help them build confidence and skills, connect them with jobs or training that make sense for them, and support them to stay there. The impact? Stronger people, stronger families, and stronger communities.

Our teams are friendly, down-to-earth, and big on great customer service. We celebrate wins (big and small), back each other, and are always looking for smarter, better ways to do what we do. Continuous improvement and positive outcomes aren’t just buzzwords here; they’re part of our everyday work.

At Workskills, your work genuinely matters. You’ll have the chance to make a real difference in the lives of Tasmanians, and that’s something we’re very proud of.

The opportunity

We are looking for a strong, inspirational and results‑driven leader to join our Workforce Australia Services (WAS) program as a Team Leader.

In this role, you will lead, motivate and develop a small team of Employment Coaches, creating a positive and accountable culture focused on achieving strong operational and participant outcomes. You will provide day‑to‑day leadership across two of our Southern Tasmanian sites, setting clear expectations and supporting your team to deliver consistent, high‑quality services.

Working closely with the Employment Services Manager and Senior Team Leader, you will translate program requirements and performance targets into practical actions that contribute to Workskills’ strategic direction. You will coach your team to build their capability, manage their caseloads effectively and provide participants with the support they need to achieve meaningful and sustainable employment, education and broader life goals.

This is an exciting opportunity to make a genuine impact by developing a high‑performing team, improving service delivery and creating better employment outcomes for Tasmanians.

About you

• Demonstrated experience leading performance‑driven teams delivering employment, recruitment or human services programs.
• Strong capability in coaching and developing staff to achieve performance targets while maintaining high standards of participant‑centred service.
• Ability to interpret program requirements and performance data, translating insights into clear priorities and practical actions.
• Highly developed communication skills, with the ability to provide clear direction, influence stakeholders and translate complex requirements into operational guidance.
• Sound judgement and emotional intelligence when managing complex situations involving staff, participants and service delivery challenges.
• Experience working within regulated or government‑funded service environments, with strong attention to compliance, documentation and service standards.
• Understanding of barriers experienced by people facing disadvantage and strengths‑based approaches that support sustainable employment outcomes.
• Ability to build productive relationships with employers, training providers and community organisations.
• Strong digital capability and confidence working across multiple information and service delivery systems.
• Commitment to compliance and quality, ensuring all outputs meet contractual and organisation​accreditation​standards.
• Tertiary qualifications in Business, Human Resources, Social Sciences or a related field are highly regarded.
• Current driver’s licence and ability to obtain required background and suitability checks.

What we offer

• Modern work environment that is safe, truly friendly and supportive
• A fully maintained company vehicle with full personal use
• Salary packaging options
• 5 weeks annual leave
• 12 days personal leave, 12 days flex leave
• Challenging and rewarding career with professional development opportunities

About us

Workskills is a proud not-for-profit that’s been helping Tasmanians find their way into meaningful work for over 40 years, and we’re still just as passionate about it today. Based across Southern Tasmania, we’re all about community, connection, and creating real opportunities for people to thrive.

What’s our mission? It’s simple (and seriously rewarding). We get to know people, help them build confidence and skills, connect them with jobs or training that make sense for them, and support them to stay there. The impact? Stronger people, stronger families, and stronger communities.

Our teams are friendly, down-to‑earth, and big on great customer service. We celebrate wins (big and small), back each other, and are always looking for smarter, better ways to do what we do. Continuous improvement and positive outcomes aren’t just buzzwords here; they’re part of our everyday work.

At Workskills, your work genuinely matters. You’ll have the chance to make a real difference in the lives of Tasmanians, and that’s something we’re very proud of.

Your application must include:

• A current résumé outlining your relevant skills, qualifications and employment experience.
• A one- to two-page cover letter outlining your interest in the role, relevant leadership experience, leadership approach and vision for success in the position.

Applications will be reviewed upon submission.

Workskills Tasmania is a proud Employer of Choice, dedicated to championing equity and diversity within its team. We extend equal opportunities to all candidates and actively welcome applications from individuals with diverse backgrounds. We encourage Aboriginal and Torres Strait Islander people to apply for all positions.

As a Child and Young People Safe Organisation all employees are required to undertake a Tasmanian Working with Children Check and provide a satisfactory National Police Check.

All applications are treated in the strictest of confidence.