Workers Compensation Case Manager - Goodstart Early Learning

Goodstart Early Learning; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Access to discounted childcare (up to

Fitness Passport

Discounted health care and wellbeing (

Job summary

Goodstart Early Learning in Alexandria, NSW, is seeking a Recover@Work Partner to manage a diverse Workers Compensation caseload and provide expert guidance to leaders. You’ll apply injury management and RTW knowledge to resolve claims, support our people, and uphold our values in a large, purpose‑led organisation.

Join a national Recover@Work team that rewards collaboration, offers career growth and a culture centred on safety, inclusion and ongoing development for staff and the children we

Qualifications

• Minimum 3 years’ experience in injury management and workers compensation management.
• Strong NSW scheme knowledge.
• Current Return to Work Coordinator (RTWC) certification - or willing to obtain.
• Desirable - tertiary qualifications in Injury Management or Health & Safety.
• Demonstrated customer service mindset that keeps the customer at the centre of what you do.
• Highly efficient with high levels of accuracy and attention to detail.
• Experience working in a fast paced and high-volume environment.
• Demonstrated written and verbal communication skills with the ability to adjust style to meet audience requirements.
• Flexible and able to operate in a dynamic environment.
• Current Working with Children Check for the State or Territory residing in

Responsibilities

• Manage a diverse caseload of workers compensation matters across the lifecycle of a claim with end-to-end case management.
• Provide trusted advice to leaders and team members to drive fair, consistent outcomes.
• Utilise injury management and RTW knowledge to move WC claims toward resolution.
• Collaborate with stakeholders across levels to balance perspectives and build trust-based relationships.
• Contribute to a positive, inclusive culture within a national Recover@Work team.

Skills

Customer service mindset

Communication skills

Attention to detail

Education

Tertiary qualifications in Injury Management or Health & Safety

Tools

RTWC certification

Job description

Company description:
Goodstart is Australia’s largest early learning provider. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families. Our people are our foundation, together we are working to ensure children have the learning, development and wellbeing outcomes they need for school and life.
Job description: Role: Recover@Work Partner
Location: Alexandria NSW - with 1 day based at the Alexandria Centre Support Office and a minimum of 1-2 day onsite at services
Employment Type: Permanent Full Time

Be Part of a Team That Puts People First

Join Goodstart as a Recover@Work Partner where you'll play a key role managing a diverse caseload of Workers Compensation matters and providing expert WC advice. Drawing on your extensive workers compensation, legislative knowledge, and stakeholder management skills, you'll deliver tailored, pragmatic solutions that empower leaders, support our people, and create positive outcomes every day.

Supported by a passionate national Recover@Work team, this is your chance to make a real impact while enjoying excellent benefits, career growth, and a purpose-led culture.

Your Impact:

As a Recover@Work Partner, you'll manage a diverse caseload of WC matters across the lifecycle of a claim, providing end-to-end case management and trusted advice to leaders and team members.

Drawing on your extensive WC expertise, you'll utilise your injury management and RTW knowledge to drive WC claims to a resolution -ensuring outcomes are fair, consistent, and aligned with Goodstart's values.

Working closely with stakeholders across all levels, you'll balance multiple perspectives, influence decision-making, and build strong, trust-based relationships. As part of a national Recover@Work team, you'll contribute to a positive, inclusive culture, simplify complexity, and create Amazing Goodstarter Experiences every day.

What Goodstart can offer you:

• Access to discounted childcare (up to 15%)
• Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.

You'll bring to the table:

• Minimum 3 years’ experience in injury management and workers compensation management
• Strong NSW scheme knowledge
• Current Return to Work Coordinator (RTWC) certification - or willing to obtain.
• Desirable - tertiary qualifications in Injury Management or Health & Safety
• Demonstrated customer service mindset that keeps the customer at the centre of what you do
• Highly efficient with high levels of accuracy and attention to detail
• Experience working in a fast paced and high-volume environment
• Demonstrated written and verbal communication skills with the ability to adjust style to meet audience requirements
• Flexible and able to operate in a dynamic environment
• Current Working with Children Check for the State or Territory residing in

Supporting our people and protecting our children We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection. Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.