Work Pathways Coordinator (Case Management)

COMPACT Inc; Wagga Wagga City Council; On-site; AUD 65,000 - 90,000; Full time

Job summary

COMPACT Inc in New South Wales is seeking a Work Pathways Coordinator GBIG to support disengaged young people in re-engaging with education and entering sustainable work. You will provide one-to-one case management, mentoring and wrap-around support, linking clients to education, training and employment opportunities.

The ideal applicant will have excellent communication, strong organisational skills, experience in youth services or case management, and the ability to work independently as part

Qualifications

• Excellent communication and customer service skills.
• Strong organisational and time-management abilities.
• Experience in case management, Youth services, or Employment programs.
• Ability to work independently and as part of a regional team.
• Experience delivering programs to groups of students and young people.

Responsibilities

• Have a desire to work in a positive, youth focused organisation.
• Provide friendly and professional customer service.
• Bring your innovation, creativity and problem-solving skills to the role to provide youth opportunities and overcome workforce challenges
• Build and maintain working relationships with local schools, business and industry and community.
• Previous youth work and/or case management of Youth programs experience
• Demonstrated effective time management, prioritising of workloads, meeting role requirements and following directives
• Demonstrated high level communication and interpersonal skills, both oral and written.
• Demonstrated computer literacy with high proficiency in MS Office suite, with a focus on accuracy and attention to detail. Experience with client management software.
• Demonstrated ability to work effectively as part of a diverse team to achieve organisational goals.

Skills

Excellent communication

Customer service

Time management

Case management

Youth services

MS Office

CRM software

Teamwork

Tools

Client management software

Job description

The role of the Work Pathways Coordinator GBIG is to support young people who are disengaged from education or training and struggling to make effective transitions into the workforce.

The Pathways Coordinator plays a pivotal role in empowering young people by providing tailored support to overcome barriers, re-engage with education and training, and successfully transition into sustainable employment.

Pathways Coordinators provide one-to-one case management, mentoring and support to assist the young person’s re‑engagement in education and training and transition to sustainable employment.

Pathways Coordinators are responsible for brokering wrap-around community and other services, as may be appropriate, to support transitions to education, training, or employment. This involves exploring and re‑engaging with relevant education, training, and employment pathways linked to targeted individual client career interests, including re‑engagement in school, training programs, work experience, and work‑linked training opportunities such as apprenticeships and traineeships.

Full training provided. Travel required

“Connecting people, education, community and the workplace to promote successful futures”.

After more than 30 years in the Not-for-Profit sector, the team at COMPACT Inc. has established itself as the leading youth organisation in the Riverina Murray. Working closely with schools, industry, business and communities, we deliver a broad range of workplace learning, career development and wellbeing programs to promote successful futures for local young people. We are a family‑friendly organisation and know the importance of offering flexible working arrangements when needed. We are a vibrant and relevant organisation that will welcome and celebrate your active contributions to our workplace.

Our ideal applicant:

• You are an excellent communicator with outstanding customer service skills.
• You are an organised person with high level administration skills, you pay attention to detail, and you are very skilled in time management.
• You have had previous case management, Employment, Youth Services, or Industry experience.
• You have the ability to work independently and as part of a regional team
• You are confident to deliver programs to groups of students and young people.

Your key responsibilities will be to:

• Have a desire to work in a positive, youth focused organisation.
• Provide friendly and professional customer service
• Bring your innovation, creativity and problem-solving skills to the role to provide youth opportunities and overcome workforce challenges
• Build and maintain working relationships with local schools, business and industry and community.
• Previous youth work and/or case management of Youth programs experience
• Demonstrated effective time management, prioritising of workloads, meeting role requirements and following directives
• Demonstrated high level communication and interpersonal skills, both oral and written.
• Demonstrated computer literacy with high proficiency in MS Office suite, with a focus on accuracy and attention to detail. Experience with client management software.
• Demonstrated ability to work effectively as part of a diverse team to achieve organisational goals.

Desired Criteria:

• Cultural, Diversity and Inclusion awareness
• Understanding of VET, employment and training pathways.
• First Aid

Provide Working with Children Check clearance under the Child Protection Working with Children Act 2012: See link: https://www.kidsguardian.nsw.gov.au

Agree to have an Australian Federal Police Check

Be able to work within a Child safe organisation.

Provide Current NSW Driver’s License Class C and unblemished Certified driving record: See link: https://www.service.nsw.gov.au/transaction/request-driving-record