Work Coordination Manager

Programmed; Geelong; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Career development

Paid parental leave

Safety-first culture

Leadership opportunities

Employee benefits program

Job summary

Programmed Facility Management is seeking an experienced Work Coordination Manager to lead the operational planning and coordination function for a major maintenance contract on-site in Geelong, Victoria. You will oversee work coordination teams, drive workflow efficiency, manage resources and ensure service delivery outcomes are met by collaborating with internal stakeholders.

You will lead Team Leaders and Work Coordinators, supervise performance against KPIs, support recruitment and

Qualifications

• Experience leading operational, service delivery or workforce coordination teams.
• Strong people leadership and coaching capability.
• Experience managing performance against operational KPIs and service levels.
• Excellent stakeholder engagement and communication skills.
• Strong organisational and problem-solving abilities.

Responsibilities

• Leading and developing Team Leaders and Work Coordinators.
• Managing operational workflow and resource allocation.
• Monitoring service delivery performance and KPI achievement.
• Driving workforce planning and workload optimisation.
• Managing escalations and supporting complex operational issues.
• Collaborating with operational and support teams to achieve contract outcomes.
• Analysing performance data and identifying improvement opportunities.
• Supporting recruitment, capability development and succession planning.
• Driving continuous improvement initiatives across the coordination function.
• Promoting a culture of safety, accountability and customer excellence.

Skills

People leadership

Operational planning

Stakeholder engagement

Analytical skills

Workforce coordination

Problem solving

Education

Business/Operations management degree

Job description

Some of the key benefits of joining Programmed include:

• Opportunity to lead a critical operational function on a major contract
• Influence service delivery outcomes across a large and diverse workforce
• Work alongside experienced operations, planning and leadership teams
• Career development opportunities within a national organisation
• Supportive leadership culture focused on coaching and development
• Paid parental leave and employee benefits program
• Safety-first culture with a strong commitment to customer service and continuous improvement

Why You’ll Love Working With Us

Some of the key benefits of joining Programmed include:

• Opportunity to lead a critical operational function on a major contract
• Influence service delivery outcomes across a large and diverse workforce
• Work alongside experienced operations, planning and leadership teams
• Career development opportunities within a national organisation
• Supportive leadership culture focused on coaching and development
• Paid parental leave and employee benefits program
• Safety-first culture with a strong commitment to customer service and continuous improvement

About the Opportunity

Programmed Facility Management is seeking an experienced Work Coordination Manager to lead the operational planning and coordination function supporting a major maintenance contract.

This leadership role is responsible for overseeing work coordination teams, driving workflow efficiency, managing operational performance and ensuring service delivery outcomes are achieved. Working closely with internal stakeholders and operational leaders, you will play a key role in ensuring resources, workloads and customer expectations are effectively managed.

What You Will Be Doing

• Leading and developing Team Leaders and Work Coordinators
• Managing operational workflow and resource allocation
• Monitoring service delivery performance and KPI achievement
• Driving workforce planning and workload optimisation
• Managing escalations and supporting complex operational issues
• Collaborating with operational and support teams to achieve contract outcomes
• Analysing performance data and identifying improvement opportunities
• Supporting recruitment, capability development and succession planning
• Driving continuous improvement initiatives across the coordination function
• Promoting a culture of safety, accountability and customer excellence

We’d Love to Hear From You If You Have

• Experience leading operational, service delivery or workforce coordination teams
• Strong people leadership and coaching capability
• Experience managing performance against operational KPIs and service levels
• Excellent stakeholder engagement and communication skills
• Strong organisational and problem-solving abilities
• Ability to manage competing priorities in a high-volume environment
• Experience using workforce management, scheduling or work management systems
• Strong analytical skills with the ability to interpret performance data

Highly Regarded

• Experience within facilities management, maintenance or field services environments
• Experience leading large operational or contact-centre style teams
• Exposure to workforce planning and resource management
• Qualifications in Business, Operations Management or a related discipline
• Experience managing leaders and developing high-performing teams

About Us

Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries.

Working with Programmed means becoming part of a business that values its people, prioritises safety and supports career development. We take pride in delivering exceptional outcomes for our clients while fostering a workplace culture built on respect, collaboration and continuous improvement.

Our Commitment

Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate.

We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. We also recognise that great candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities.

If flexibility would support your success in this role, we encourage you to apply.