Wine & Spirits Specialist — Customer Experience Champion

Endeavour Group; Sydney; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Career growth within Endeavour Group

Exclusive discount card for BWS and EN

Discounts at Woolworths and BIG W

Wellbeing support (EAP)

Job summary

Endeavour Group’s BWS Team Member role invites you to connect with customers, share your passion for drinks, and create memorable moments in a busy store environment. You’ll promote loyalty programs, keep shelves stocked, and maintain a safe, welcoming space for customers and teammates.

You’ll be part of a larger Endeavour Group network, with opportunities to grow within the business while enjoying employee benefits and discounts.

Qualifications

• Talk with customers confidently and authentically to provide the ultimate unboring experience.
• Availability across the day, evenings and weekends.
• Ability to work autonomously and as part of a team.
• Genuine interest in learning and expanding product knowledge.
• Own your career and dream big about your future.
• Active lifestyle and willingness to be on your feet.

Responsibilities

• Actively engage with customers by sharing passion for products and create memorable moments.
• Advocate for BWS loyalty programs and inform customers about benefits.
• Ensure stock is available on shelves for best selection.
• Maintain a safe and clean environment for customers and teammates.
• Uphold service of alcohol guidelines.
• Be yourself and bring your energy to the role.

Skills

Customer communication

Availability across shifts

Teamwork

Product knowledge learning

Career growth mindset

Active lifestyle

Customer engagement

Job description

Endeavour Group’s BWS Team Member role invites you to connect with customers, share your passion for drinks, and create memorable moments in a busy store environment. You’ll promote loyalty programs, keep shelves stocked, and maintain a safe, welcoming space for customers and teammates.

You’ll be part of a larger Endeavour Group network, with opportunities to grow within the business while enjoying employee benefits and discounts.