Wine & Spirits Enthusiast - Customer Experience Champion

Endeavour Group; Toowoomba Regional; On-site; AUD 42,000 - 48,000; Full time

Benefits offered by this job

Exclusive staff discount (BWS/Endeav.)

Wellbeing support (EAP)

Job summary

Endeavour Group’s BWS team is looking for a passionate Liquor Team Member who loves interacting with customers and sharing our product knowledge. You’ll help customers find great drinks, promote loyalty benefits, and keep shelves stocked and tidy in a fast-paced retail environment.

You’ll follow responsible service of alcohol guidelines and work collaboratively with the team. The role offers flexible hours with weekend availability and opportunities to grow within the Endeavour Group network.

Qualifications

• Speak confidently with customers to provide an engaging, memorable shopping experience.
• Available across the day, evenings and weekends.
• Able to work autonomously and as part of a team.
• Genuine interest in learning and expanding product knowledge.
• Willing to grow with the business and leave a positive impact.

Responsibilities

• Engage with customers by sharing passion for our products and create special moments.
• Advocate for BWS loyalty programs and inform customers about benefits and offerings.
• Ensure shelves are stocked for the best customer choices.
• Maintain a safe and clean environment for customers and teammates.
• Uphold service of alcohol guidelines.
• Be yourself and shine in your role.

Skills

Customer service

Communication

Teamwork

Flexibility

POS knowledge

Tools

POS system

Job description

Endeavour Group’s BWS team is looking for a passionate Liquor Team Member who loves interacting with customers and sharing our product knowledge. You’ll help customers find great drinks, promote loyalty benefits, and keep shelves stocked and tidy in a fast-paced retail environment.

You’ll follow responsible service of alcohol guidelines and work collaboratively with the team. The role offers flexible hours with weekend availability and opportunities to grow within the Endeavour Group network.