Wine & Spirits Enthusiast - Customer-Focused Team Member

Endeavour Group; Melbourne; Hybrid; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Staff discount

Wellbeing support

Career development opportunities

Job summary

Endeavour Group’s BWS team member role seeks engaging individuals who love wine, beer and spirits and want to deliver a high-energy customer experience. You’ll help customers find products, promote loyalty programs, and keep shelves stocked while maintaining a safe, friendly store environment.

You’ll work with the team to ensure responsible service of alcohol and contribute to a sociable, inclusive store culture. Flexibility for varied shifts and a willingness to learn will help you succeed.

Qualifications

• Confidence to engage customers and provide a positive shopping experience.
• Good availability across day, evenings and weekends.
• Ability to work autonomously and as part of a team.
• Interest in learning and expanding product knowledge.

Responsibilities

• Engage with customers and share passion for products to create memorable moments.
• Promote BWS loyalty programs and inform customers about benefits and offerings.
• Ensure shelves are stocked for optimal choice for customers.
• Maintain a safe and clean environment for customers and teammates.
• Uphold responsible service of alcohol guidelines.
• Be yourself and bring energy to the team.

Skills

Customer service

Availability

Teamwork

Product knowledge

Career development

Job description

Endeavour Group’s BWS team member role seeks engaging individuals who love wine, beer and spirits and want to deliver a high-energy customer experience. You’ll help customers find products, promote loyalty programs, and keep shelves stocked while maintaining a safe, friendly store environment.

You’ll work with the team to ensure responsible service of alcohol and contribute to a sociable, inclusive store culture. Flexibility for varied shifts and a willingness to learn will help you succeed.