Wine Retail Assistant – Bottle Shop & Le Pub

Le Pub and Bottle Shop; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Wine training

Staff meals

Staff discounts

City Wine Shop collaboration

Tasting events

Job summary

Le Pub & Bottle Shop in Melbourne CBD is seeking a motivated Wine Retail Assistant with strong wine knowledge and a passion for customer service to join our team.

You will advise customers on Australian and European wines, assist with food and beverage service, and help maintain our wine walls. Weekend availability is essential.

Prior wine retail or hospitality experience, WSET or CMS certification preferred, and the ability to lift stock and work across a 7-day roster.

Qualifications

• Strong knowledge of wine, particularly Australian and European styles.
• WSET or CMS certification will be prioritised.
• Experience in wine retail, bottle shops or wine-focused hospitality.
• Confident communication and sales skills with a customer-focused approach.
• Physical ability to lift stock and work across a 7-day roster.

Responsibilities

• Advise customers on wine, spirits and beer, recommending products based on preferences.
• Serve guests, pour wine, and assist with food service at Le Pub.
• Merchandise and maintain wine walls and display fridges.
• Process orders and coordinate deliveries.
• Receive, organise and manage stock; assist with stocktakes.
• Brief staff on wine products and list changes; attend tastings.
• Support the team during busy periods and contribute to wine offering.

Skills

Wine knowledge

Customer service

Sales skills

Communication

Stock management

Tools

Bepoz

Lightyear

Job description

Do you have a genuine passion for wine, good product knowledge and a strong customer service mindset?

Le Pub & Bottle Shop, located in the heart of Melbourne CBD, is looking for a motivated and knowledgeable Wine Retail Assistant to join our team.

We are looking for someone with a good existing knowledge of wine, particularly Australian and European wines, who enjoys sharing their knowledge and helping customers discover new bottles.

Weekend availability is essential.

About the Role

While the role has a strong wine retail focus, hospitality experience is preferred, as you’ll also be required to assist with food service and beverage service within Le Pub.

Responsibilities

• Advising customers on wine, spirits and beer, confidently recommending products based on their preferences.
• Selling and serving guests, including wine pouring, beverage and food service at Le Pub.
• Merchandising and maintaining our wine wall and display fridges.
• Processing customer orders and coordinating deliveries.
• Receiving, organising and managing stock.
• Assisting with stocktakes and cellar organisation.
• Briefing staff on wine products and list changes
• Attending supplier and trade tastings
• Supporting the team during busy trading periods.
• Contributing to the ongoing development of our wine offering

Shifts are between 6 and 8 hours, with no split shifts.

About You

• Good knowledge of wine, particularly Australian and European wines, and the ability to confidently discuss and recommend wines to customers. WSET or CMS certification will be prioritised.
• Previous experience in wine retail, bottle shops, wine sales or wine-focused hospitality.
• Confident communication and sales skills, with a strong customer-focused approach.
• Strong organisational skills and attention to detail.
• Reliable, proactive and able to work independently.
• Be physically fit to safely perform manual lifting of stock such as beer, sprits & wine boxes up & down stairs between cellars
• Flexible availability across a 7-day roster, particularly Saturdays or Sundays
• Experience working with Bepoz and Lightyear ( a bonus) and MS Office Suite not necessary but preferred.
• Previous experience in a bottle shop, winery or wine-focused hospitality venue is highly regarded.

What We Offer

• The opportunity to work with an extensive selection of Australian and international wines.
• Dedicated wine training and development opportunities in collaboration with our sister venue, City Wine Shop.
• Opportunities to attend supplier tastings, workshops and events with local producers and international winemakers.
• Contribute to our by-the-glass and bottle wine lists.
• A supportive, friendly and collaborative team culture where people are encouraged to learn and grow.
• Some of the best staff meals in Melbourne!
• Staff discounts on wine.

We believe in creating a positive working environment where our team feels supported, valued and has the opportunity to develop their skills.