Whitsundays Luxury Restaurant & Bars Team

Intercontinental Hotels & Resorts; Queensland; Remote; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Fully remote flexibility

Exclusive travel perks

Professional development

Community culture

Job summary

Intercontinental Hotels & Resorts is seeking a Remote Travel Consultant to support clients from their first travel idea through to safe return home, delivering seamless, professional service and attentive problem solving across bookings and inquiries.

Alma Aventurera prides itself on trust, consistency and heart, and the role offers fully remote flexibility, exclusive travel perks, ongoing development and a community that shares a passion for memorable journeys.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• Ability to work remotely and manage multiple inquiries.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Communication skills

Customer service

Travel knowledge

Job description

As a Remote Travel Consultant, you’ll play a mission‑critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress‑free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Alma Aventurera, prides itself on delivering personalized, high‑quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up‑to‑date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High