C&A Knowledge Consultant

Auto-; Queensland; Remote; AUD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Onboarding & training

Mentorship

Travel industry perks

Job summary

Alma Aventurera is seeking an organized Remote Itinerary Specialist to design and manage travel itineraries, coordinate reservations, and ensure every detail is correct and ready for departure.

The role emphasizes independent work, exceptional organization, and delivering top-tier customer satisfaction while using established systems and training provided by the company.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.
• Ability to multitask and prioritize in a remote environment.
• Detail-oriented, proactive, and reliable.

Responsibilities

• Create and manage customized travel itineraries for vacations, cruises, resorts, tours, and group travel.
• Coordinate reservations for flights, hotels, transportation, and experiences.
• Review bookings and documents for accuracy and completeness.
• Communicate with clients to gather preferences and provide updates.

Skills

Communication

Customer service

Organization

Time management

Multitasking

Remote work

Attention to detail

Tools

Booking platforms

Online tools

Job description

We're looking for an organized and detail oriented Remote Itinerary Specialist to coordinate travel plans, manage reservation details, and ensure every client's itinerary is accurate, organized, and ready for departure. This fully remote opportunity is ideal for someone who enjoys planning, customer service, and keeping multiple moving parts organized while creating seamless travel experiences.

In this role, you'll use established systems, digital tools, and comprehensive training to organize travel itineraries, coordinate reservations, monitor booking progress, and communicate with clients throughout the planning process. You'll work independently while maintaining exceptional attention to detail and delivering a high level of customer satisfaction.

Must be authorized to work in the US, UK, Australia, LATAM, or Spain

Alma Aventurera, prides itself on delivering personalized, high-quality support to travelers nationwide.

What You'll Do:

• Create and manage customized travel itineraries for vacations, cruises, resorts, tours, and group travel
• Coordinate reservations for flights, hotels, transportation, and travel experiences
• Review booking confirmations and travel documents to ensure accuracy and completeness
• Communicate with clients to gather travel preferences and provide itinerary updates
• Research destinations, accommodations, and travel options based on client needs
• Monitor reservation changes, travel schedules, and outstanding booking items
• Maintain organized digital records and client documentation
• Deliver exceptional customer service before, during, and after travel

What We're Looking For:

• Strong communication and customer service skills
• Excellent organizational and time management skills
• Strong written and verbal communication abilities
• Ability to multitask and prioritize in a remote work environment
• Comfortable learning new technology and online booking platforms
• Detail oriented, dependable, and proactive
• Passion for creating exceptional travel experiences
• Strong communication and organizational skills
• Ability to work independently while managing multiple priorities

What You'll Get:

• Fully remote work from home
• Flexible scheduling
• Comprehensive onboarding and ongoing training
• Established systems and workflows designed for success
• Supportive team environment with mentorship
• Professional growth and development opportunities
• Access to travel industry resources and exclusive travel benefits

Requirements:

• Must be authorized to work in the US, UK, Australia, LATAM, or Spain
• Must have access to reliable internet

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.