Remote Travel Concierge

Accor; Port Douglas; Remote; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Fully remote

Exclusive travel perks

Professional development

Team support

Flexible scheduling

Ongoing training

Advancement opportunities

Travel education access

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to support clients from the initial trip idea through safe return home. You’ll handle bookings, troubleshoot issues, and provide professional, empathetic service across inquiries via email, phone, and messaging.

The role offers fully remote work with flexible scheduling, exclusive travel perks, ongoing training, and a collaborative team culture committed to memorable journeys.

Qualifications

• Strong written and verbal communication.
• Experience in customer service—travel, tourism, or hospitality.
• High attention to detail with strong organization.
• Tech-savvy and quick to learn new systems.
• Love for travel and helping others design journeys.
• Independent, capable of remote work.

Responsibilities

• Manage inquiries via email, phone, and messaging with timely, polished communication.
• Assist travelers with bookings, updates, cancellations, and special requests.
• Provide up-to-date insights on destinations, documents, and procedures.
• Plan and execute travel itineraries including tickets, car rentals, hotels, activities.
• Process payments to secure reservations and maintain vendor relationships.

Skills

Communication skills

Customer service

Travel industry experience

Attention to detail

Tech-savvy

Remote work

Independent worker

Reliable internet

Positive attitude

Job description

Alma Aventurera is seeking a Remote Travel Consultant to support clients from the initial trip idea through safe return home. You’ll handle bookings, troubleshoot issues, and provide professional, empathetic service across inquiries via email, phone, and messaging.

The role offers fully remote work with flexible scheduling, exclusive travel perks, ongoing training, and a collaborative team culture committed to memorable journeys.