Wellbeing Practitioner

RSL Queensland; City of Brisbane; On-site; AUD 75,000 - 95,000; Full time

Job summary

RSL Queensland is seeking a Wellbeing Practitioner to support veterans and their families through trauma-informed, strengths-based case management. You will conduct holistic assessments, develop support plans and coordinate health, housing and financial services to help clients navigate complex systems.

With an active caseload of 15–20, you’ll build trusted relationships with clients and partners while maintaining accurate records and ensuring positive outcomes.

Qualifications

• Trauma-informed, strengths-based case management experience.
• Holistic assessments and support plans development.
• Ability to work across multidisciplinary teams and external service providers.
• Experience in highly sensitive environments, with veterans content preferred.

Responsibilities

• Deliver trauma-informed, strengths-based case management.
• Conduct holistic assessments and develop support plans.
• Coordinate health, housing, financial and community services.
• Support veterans experiencing financial hardship, homelessness or other complex circumstances.
• Build trusted relationships with clients and key service partners.
• Monitor progress and maintain accurate case records.

Skills

Trauma-informed case management

Strengths-based approach

Relationship-building

Empathy and professionalism

Communication and advocacy

Education

Degree in Human Services/Health Sciences

Registration eligibility with AASW/PACFA/AHPRA

Job description

Support veterans and their families through meaningful, trauma-informed wellbeing and case management work.

14th August, 2026

Wellbeing Practitioner

Help veterans and their families overcome barriers, navigate complex systems and build a path towards better wellbeing.

At RSL Queensland, you'll work alongside veterans and their families to understand what they're facing, identify what matters most to them and help create practical, sustainable ways forward.

As a Wellbeing Practitioner, you'll provide trauma-informed, strengths-based case management across a diverse range of needs. You'll conduct holistic assessments, develop support plans, coordinate services and help clients navigate health, housing, financial and community support systems.

You’ll manage an active caseload of approximately 15–20 clients, working alongside veterans, families and service providers to achieve positive outcomes.

What you’ll do

• Deliver trauma-informed, strengths-based case management
• Conduct holistic assessments and develop support plans
• Coordinate health, housing, financial and community services
• Support veterans experiencing financial hardship, homelessness or other complex circumstances
• Build trusted relationships with clients and key service partners
• Monitor progress and maintain accurate case records

About you

You’re a compassionate and capable practitioner who builds trust, works well with complexity and is committed to helping veterans and their families achieve meaningful outcomes.

You’ll bring

• A degree in Human Services, Health Sciences or an equivalent qualification.
• Eligibility for registration or membership with a relevant professional body such as AASW, PACFA or AHPRA
• At least 2 years’ experience in a similar role
• Strong experience in strengths-based case management
• The ability to work with empathy and professionalism in highly sensitive environments
• Strong relationship-building, communication and advocacy skills
• The ability to work collaboratively across multidisciplinary teams and external service providers

An understanding of the ADF environment and the unique needs of the veteran community will be highly regarded.

Why join us

• Meaningful work supporting veterans and their families
• Supportive multidisciplinary team
• Ongoing supervision, learning and professional development
• The opportunity to make a genuine difference to people who have served

At RSL Queensland, our mission is to provide care, commemoration and camaraderie to veterans and their families. If you're ready to use your skills to help people who have served build greater wellbeing, stability and connection, we'd love to hear from you.