Client Manager - Workers Compensation

AON; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Aon in Melbourne is seeking a Client Manager to join our Workers’ Compensation practice. You will support growth within Victoria and the national practice, using a consultative approach to deliver value to clients across workers’ compensation, self-insurance, WHS, and data analytics.

This hybrid role offers flexible working arrangements, with a Melbourne office and remote options. The successful candidate will have at least five years’ experience in workers’ compensation, strong leadership,

Qualifications

• Minimum of 5 years’ experience in a similar role with strong technical understanding of national Workers’ Compensation.
• Demonstrated leadership capability with interest in mentoring colleagues.
• Entrepreneurial spirit with success in leading growth strategies.
• Strong network in the Workers’ Compensation insurance market.
• Organisational skills to meet deadlines in a dynamic environment; autonomous and collaborative.
• Ability to engage with stakeholders at varying levels and analyse data to derive insights.

Responsibilities

• Support the execution of our national Workers’ Compensation strategy.
• Account management and service delivery on key VIC and national accounts.
• Lead and develop growth and retention strategies for large accounts.
• Assist clients reduce claims frequency/severity via targeted risk initiatives.
• Articulate insights from data analytics tools and templates.
• Manage interfaces with Client Service Support, Claims, and national teams.
• Maintain relationships with insurers, regulators and internal brokers.

Skills

Workers’ compensation expertise

Leadership

Growth strategies

Stakeholder management

Data analytics

Networking

Job description

• Support the execution of our national Workers’ Compensation strategy
• Position will suit someone who is a workers’ compensation expert and displays a growth mindset.
• Full time permanent opportunity with flexible work arrangements

Client Manager, Workers Compensation

Our Human Capital practice provides consulting and advisory services to valued corporate clients across Safety, Accident & Health, Life, Workers’ Compensation, Private Health Insurance, Wealth and Talent specialisations.

Our Workplace Risk service offering continues as the workers’ compensation landscape changes and our clients seek greater innovation in People Risk.

We are looking for a Client Manager to join our Workers’ Compensation business and assist in driving growth within Victoria and the broader national practice. Supported by award-winning and industry-recognised learning and development initiatives, and experienced management, you will use your consultative approach to provide outstanding service to our clients. Our services include workers’ compensation consulting, self-insurance, Work, Health & Safety, data & analytics, psychosocial risk and risk state insurance placement, with the objective of protecting our clients, their employees and Directors & Officers.

This is a hybrid role with the flexibility to work both virtually and from our Melbourne office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Support the execution of our national Workers’ Compensation strategy
• Account Management and service delivery on our key accounts across VIC and nationally
• Lead and develop strategies for growth and retention of our larger accounts, including co-chairing of strategic forums
• With the support of our insurer partners, assisting our clients reduce their frequency and severity of claims, through the implementation of targeted risk improvement initiatives
• Articulate insights and potential solutions drawn from our data and analytics tools and templates
• Manage crucial interface with Client Service Support, Claims and our Global & Corporate and National Broking teams
• Manage key stakeholder relationships with Insurers, Regulators and internal Brokers

How this opportunity is different

We’re a team of authentic and smart individuals focused on providing exceptional value to our clients and our local communities. Meaningful and genuine relationships are at the heart of our business success and we’re proud of our positive impact.

Here at Aon, you’re always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business – in Australia and throughout our connected global networks.

Skills and experience that will lead to success

This position will suit an experienced consultant with the following skillset:

• A minimum of 5 years’ experience in a similar role with a strong technical understanding of national Workers’ Compensation
• Demonstrated leadership capability, with keen interest in knowledge sharing and mentoring of colleagues
• A keen entrepreneurial spirit, with demonstrated success in leading growth strategies
• A strong network in the Workers’ Compensation insurance market
• Organisational skills to meet deadlines in a dynamic environmentDemonstrated ability to work autonomously on projects and within in a team setting
• Strong ability to engage with stakeholders at varying levels
• Demonstrated ability to analyse and interpret workers’ compensation data in order to articulate insights and potential solutions will be highly regarded.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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