Water Infrastructure Technical Account Manager

Autodesk; Sydney; Sur place; AUD 180 000 - 240 000; Plein temps

Résumé du poste

Autodesk in Sydney seeks a Technical Account Manager to partner with Water Infrastructure enterprise customers, helping them maximize product adoption, support outcomes, and realise business value. You will work with Customer Success, Technical Support, Product, and other teams to understand workflows and coordinate actions that support customer success.

The role centers on building trusted relationships with technical stakeholders, coordinating service delivery, and staying current with

Qualifications

• Minimum of 5 years of experience in water infrastructure, water resources modelling, hydraulic modelling, or asset performance modelling
• Demonstrated knowledge of hydraulic modelling, asset performance modelling, and Esri GIS
• Experience developing and presenting technical documentation, recommendations, or customer-facing materials
• Demonstrated ability to collaborate with cross-functional teams to coordinate customer outcomes and support shared goals
• Strong written and verbal communication skills

Responsabilités

• Build trusted relationships with customer technical stakeholders and understand workflows, environments, and support needs
• Monitor support cases and escalation risks, coordinating with internal teams to ensure timely follow-up
• Assist in account planning, business reviews, and delivery of customer success activities, keeping notes and insights current
• Coordinate TAM- or TAS-led activities such as case reviews and coaching sessions
• Maintain knowledge of Autodesk Water Infrastructure products and industry practices to improve customer outcomes
• Represent customer needs and feedback to inform prioritisation and product escalation discussions

Connaissances

Customer success mindset

Stakeholder management

Technical problem-solving

Clear communication

Cross-functional collaboration

Planning and follow-through

Formation

B.S./M.S. in Civil/Environmental/Water Resources Engineering

Description du poste

Autodesk in Sydney seeks a Technical Account Manager to partner with Water Infrastructure enterprise customers, helping them maximize product adoption, support outcomes, and realise business value. You will work with Customer Success, Technical Support, Product, and other teams to understand workflows and coordinate actions that support customer success.

The role centers on building trusted relationships with technical stakeholders, coordinating service delivery, and staying current with