Water Billing & Customer Service Officer

Careers at Council; Ballina Shire; On-site; AUD 68,000 - 79,000; Full time

Benefits offered by this job

Flexible work arrangements

9 day fortnight

Professional development and training

Job security

Health and wellbeing initiatives

Inclusive culture

Generous Award workplace conditions

Job summary

Ballina Shire Council is seeking a dedicated Water Administration Officer to join our Financial Services team, administering water and wastewater billing. To be successful you will bring a vocational qualification in Business, Finance or Administration (or equivalent), plus excellent written and oral communication, strong interpersonal skills and meticulous data entry with intermediate Excel.

Rewards include $68,400–$78,500 plus 12% super, flexible 9-day fortnight, professional development, and

Qualifications

• Vocational qualification in Business, Finance or Administration or equivalent.
• Proven excellent written and oral communication.
• Strong interpersonal skills and ability to deliver high-quality customer service.
• Demonstrated data entry accuracy and attention to detail, with intermediate Excel.

Responsibilities

• Administer water and wastewater billing system for Council.
• Ensure accurate billing and a positive customer experience.
• Support the Rating team under the Coordinator Rating.

Skills

Communication skills

Excel

Data entry

Customer service

Microsoft 365

Education

Vocational qualification (Business/Finance/Admin)

Tools

Microsoft Excel

CRM software

Job description

Ballina Shire Council is seeking a dedicated Water Administration Officer to join our Financial Services team, administering water and wastewater billing. To be successful you will bring a vocational qualification in Business, Finance or Administration (or equivalent), plus excellent written and oral communication, strong interpersonal skills and meticulous data entry with intermediate Excel.

Rewards include $68,400–$78,500 plus 12% super, flexible 9-day fortnight, professional development, and