Water & Billing Customer Advisor

Goulburn Valley Water; Greater Shepparton; On-site; AUD 60,000 - 81,000; Full time

Benefits offered by this job

12 Rostered Day Offs (RDOs) per year

Regional lifestyle benefits

Annual performance reviews

Supportive team culture

Job summary

Goulburn Valley Water is seeking a Customer Services Officer to join our Retail Customers and Billing Department in Shepparton. You will provide frontline support across billing, tenancy, property and debt services, acting as the first point of contact for customers and helping sustain satisfaction and strong community relationships.

You will respond to enquiries across multiple channels, resolve issues promptly, and provide clear information about water and wastewater services while upholding

Qualifications

• Experience in a customer facing or administrative role (previous customer service experience highly regarded).
• Certificate III or above in Business or similar (or willingness to undertake supported study).
• Strong communication and interpersonal skills.
• Ability to meet performance standards in a high volume of transactions.
• Knowledge of Customer Service principles and practices.
• Confidence using computer-based systems including Microsoft Office.
• Strong organisational, self-management and problem-solving skills.
• A positive attitude, empathy and genuine passion for helping others.
• A strong commitment to Occupational Health and Safety (OHS).

Responsibilities

• Respond to enquiries across multiple channels.
• Resolve issues in a timely, professional and customer focused manner.
• Provide clear information and guidance relating to water and wastewater services.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multi-channel support

High-volume processing

OHS compliance

Education

Business certificate or higher

Tools

Microsoft Office

Job description

Goulburn Valley Water is seeking a Customer Services Officer to join our Retail Customers and Billing Department in Shepparton. You will provide frontline support across billing, tenancy, property and debt services, acting as the first point of contact for customers and helping sustain satisfaction and strong community relationships.

You will respond to enquiries across multiple channels, resolve issues promptly, and provide clear information about water and wastewater services while upholding