Warranty & Credits Officer

Michael Page; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Michael Page is seeking a detail‑driven Warranty Claims Administrator based in Melbourne. You will manage warranty claims, credits and related service transactions, ensuring accurate processing and timely resolution.

In this role you’ll collaborate with internal teams and external service providers, investigate discrepancies, process invoices, and prepare reporting. A proactive, process‑driven mindset and ERP experience (Dynamics/BC) are highly valued.

Qualifications

• Detail-oriented with high accuracy and thorough follow-through.
• Process-driven mindset with strong follow-through.
• Experience with ERP systems (Dynamics or Business Central preferred).
• Excellent communication and stakeholder management.
• Proactive, can roll up sleeves.

Responsibilities

• Process warranty claims, credits and supporting documents.
• Follow up outstanding claims and credits to resolution.
• Investigate discrepancies and liaise with stakeholders.
• Process service agent invoices and payments.
• Prepare reporting and administrative documentation.
• Support external providers and internal teams with claims inquiries.

Skills

Attention to detail

Process-driven

ERP systems (Dynamics/BC)

Communication skills

Stakeholder management

Proactive attitude

Tools

Microsoft Dynamics 365

Job description

This role is responsible for managing warranty claims, credit processing, reconciliations and service-related transactions, ensuring all claims and credits are accurately processed and followed through to resolution.

Client Details

This is a varied position focused on the processing and management of warranty claims, credits, reconciliations and service-related transactions. Working closely with both internal stakeholders and external service providers, you'll play a key role in ensuring claims and credits are accurately processed, followed through to completion, and resolved within agreed time frames.

Description

• Process warranty claims, credits and supporting documentation
• Follow up outstanding claims and credits through to resolution
• Investigate discrepancies and liaise with stakeholders to ensure prompt outcomes
• Process and monitor service agent invoices and payments
• Prepare reporting and administrative documentation as required
• Support external service providers and internal teams with claims-related enquiries

Profile

• Strong attention to detail and a high level of accuracy
• A process-driven mindset with excellent follow-through
• Experience working with ERP systems (Dynamics or Business Central highly regarded)
• Strong communication and stakeholder management skills
• A proactive attitude and willingness to roll up your sleeves

Job Offer

• Diverse role with a mix of claims, credits and stakeholder management responsibilities
• Supportive team environment with strong tenure
• Secure, full-time opportunity