Warranty Coordinator

Ventair; Greater Dandenong; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Novated Leasing

Employee Assistance Program

End of year celebrations

Christmas gifts

Annual salary reviews and bonus

On-site gym

Learning and development program

Higher educational assistance program

Shutdown over the Christmas period

Zusammenfassung

Ventair is seeking a proactive Warranty Coordinator based in Dandenong South to manage warranty claims from receipt to resolution. You will work closely with Customer Service, Technical Support, Warehouse, Sales and Product Management to deliver timely and fair outcomes.

Key requirements include prior warranty administration or customer service experience, excellent communication, strong attention to detail, and proficiency in Microsoft Office with ERP/CRM systems.

Qualifikationen

• Previous experience in warranty administration or customer service.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and ERP/CRM systems.

Aufgaben

• Manage warranty claims from initial assessment through to resolution.
• Review claims and documentation to determine warranty eligibility.
• Coordinate product replacements, repairs, credits and refunds.
• Provide prompt, professional warranty support to customers.
• Liaise with Technical Support, Warehouse, Sales and suppliers to resolve claims.
• Maintain accurate warranty records and process claims in ERP/CRM systems.
• Monitor outstanding claims and ensure timely resolutions.
• Identify recurring issues and contribute to warranty reporting and improvements.
• Ensure processes comply with company policies and consumer legislation.

Kenntnisse

Warranty administration

Customer service

ERP/CRM experience

Microsoft Office

Attention to detail

Communication skills

Tools

ERP systems

CRM systems

MS Office

Jobbeschreibung

Ventair is a leading supplier of innovative air movement products, including ceiling fans, exhaust fans, and bathroom heaters. As we continue to grow and innovate, we offer a dynamic environment for anyone who values creativity, collaboration, and making a real impact.

We have an opportunity for a proactive Warranty Coordinator to join our team based in Dandenong South. You’ll be responsible for managing warranty claims from initial receipt through to resolution, ensuring customers receive prompt, professional and fair outcomes while working closely with our Customer Service, Technical Support, Warehouse, Sales and Product Management teams.

Key Responsibilities:

• Manage warranty claims from initial assessment through to resolution
• Review claims and supporting documentation to determine warranty eligibility
• Coordinate product replacements, repairs, credits and refunds
• Provide professional and timely support to customers regarding warranty enquiries
• Liaise with Technical Support, Warehouse, Sales and suppliers to resolve warranty claims
• Maintain accurate warranty records and process claims through ERP/CRM systems
• Monitor outstanding claims and ensure they are resolved within agreed timeframes
• Identify recurring product issues and contribute to warranty reporting and continuous improvement
• Ensure warranty processes comply with company policies and relevant consumer legislation

To be successful you will need:

• Previous experience in warranty administration, customer service or technical support
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office and experience with ERP/CRM systems
• Ability to manage multiple warranty claims simultaneously
• A proactive, customer-first attitude
• Experience using ERP or CRM systems

Experience in the electrical, ventilation, or building products industry is advantageous but not essential.

• Novated Leasing
• Employee Assistance Program and Wellbeing Initiatives
• Social functions, end of year celebrations and Christmas gifts
• Annual salary reviews and bonus programs
• On-site free company gym
• Extensive learning and development program
• Higher educational assistance program
• Shutdown over the Christmas and New Years period

Ventair is an equal-opportunity employer committed to providing a safe, inclusive, and respectful workplace. All employment is based on candidate qualifications, merit, and business requirements.

Any personal information that you provide in your job application and curriculum vitae will be used for the purposes of assessing your application and will be treated in accordance with our Privacy Policy, which is available at www.ventair.com.au or upon request.