Warehouse Team Supervisor

RNLabs; Brisbane; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

RN Labs, based in Brisbane, is seeking a Warehouse Supervisor to lead the warehouse team and ensure on-time dispatch of orders in a safe workplace.

You will manage daily people matters, resolve issues early, and report to the HR Manager on formal or sensitive matters. The role requires hands-on leadership, stock control, and experience with ERP systems.

Qualifications

• Certificate IV in Leadership and Management or similar.
• First aid certificate or willingness to obtain one.
• Experience in warehouse leadership and health products industry is desirable.

Responsabilités

• Lead and manage the warehouse team to meet dispatch, receiving and quality targets.
• Set rosters, approve leave and plan workload.
• Monitor order accuracy and timeliness; resolve recurring issues.
• Maintain and improve warehouse procedures and SOPs.
• Lead WHS practices and conduct toolbox talks for the team.
• Coordinate inductions and onboarding for new starters with HR.
• Monitor attendance and manage performance discussions.
• Report to HR Manager on formal or sensitive matters.
• Support HR with investigations and formal steps as directed.

Connaissances

Leadership

People management

Coaching

Stock control

ERP systems

WHS knowledge

Communication

Microsoft 365

Discretion

Formation

Certificate IV in Leadership and Management

Certificate in Warehousing Operations

First aid certificate

Outils

ERP software

Microsoft 365

Description du poste

RN Labs began in Brisbane in 2012 after realising a clinical need for higher quality products and pathology tests that would allow a more personalised approach to healthcare.

Our mission was to provide Australian clinicians with well-researched healthcare products and services from around the globe.

As we grew and listened to our clients, we decided to further fill the gaps in the Australian clinician supplement market. Our RN Labs product label was born in 2014; products made from the purest possible ingredients and with no harsh excipients, for better patient outcomes.

Today, thousands of healthcare clinicians and their patients around Australia trust us to provide them with the very best available healthcare products, tools and education.

We continue to listen to our clients and deliver new and evidence-based products to improve the health of their patients.

About You :

• Certificate IV in Leadership and Management, Warehousing Operations or similar
• First aid certificate, or willingness to obtain one

Position Summary :

The Warehouse Supervisor leads and manages the warehouse team to deliver accurate, on-time dispatch of practitioner and retail orders in a safe workplace.

The role is the on-the-ground people manager for the warehouse team. It handles day-to-day people matters, resolves issues early and reports to the HR Manager on anything formal or sensitive.

Key Requirements :

• At least 3 years' warehouse or logistics experience, including at least 2 years supervising or managing a team
• Proven ability to coach, motivate and hold a team accountable, and experience with stock control, cycle counts and inventory or ERP systems
• Experience handling people matters such as attendance, performance conversations, onboarding and resolving team conflict
• Sound working knowledge of WHS practices in a warehouse
• Calm, fair and confident in handling difficult conversations
• Strong organisational skills and ability to prioritise in a fast-paced environment
• Good written communication and computer skills (Microsoft 365)
• Discretion and sound judgement with confidential matters
• Experience in health products, supplements, pharmaceuticals or other regulated goods
• Experience with first-line people tasks such as inductions, rostering and attendance

Job Responsibility :

The approximate time split below is a guide and will vary with business needs.

1. Warehouse leadership (approx. 40%)

• Lead and manage the warehouse team, including the Warehouse Team Lead, to meet dispatch, receiving and quality targets
• Set rosters, approve leave in line with cover needs and plan workload
• Monitor order accuracy and timeliness, and resolve recurring dispatch issues
• Maintain and improve warehouse procedures and standard operating procedures
• Liaise with couriers and freight providers on service issues
• Report on warehouse performance to the Operations Manager

2. Inventory (approx. 20%)

The Supervisor manages inventory tasks, with the Team Lead and warehouse team assisting so that coverage does not rely on one person.

• Plan and carry out scheduled cycle counts and stocktakes
• Check goods received against purchase orders and report discrepancies, damage or short supply
• Monitor batch and expiry date rotation (first-expiry, first-out) and flag short-dated stock
• Report stock variances and low-stock risks to the Operations Manager
• Keep stock locations and system records accurate

3. People management for the warehouse team (approx. 30%)

• Be the first point of contact for warehouse staff on people matters
• Coordinate inductions and onboarding for new warehouse starters, with the HR Manager
• Monitor attendance, lateness and leave patterns, and check that leave is applied for in ERP
• Hold regular one-on-one check-ins and team meetings, and keep simple records of key discussions
• Set clear expectations, give feedback and coach team members, including the Team Lead
• Address minor issues and interpersonal concerns informally and early
• Report formal or sensitive matters to the HR Manager promptly (see scope below)
• Support the HR Manager with performance processes, investigations and other formal steps as directed
• Promote RNLabs policies, values and expected workplace behaviour

4. Work health and safety (approx. 10%)

• Lead WHS practices in the warehouse, including safe manual handling and equipment use
• Conduct regular workplace inspections and report hazards
• Ensure incidents, injuries and near misses are reported and recorded promptly
• Run WHS training and toolbox talks for the team
• Model and enforce safe work practices

Scope of people management

The Supervisor handles everyday people matters for the warehouse team. Formal, confidential and legal matters are reported to the HR Manager.

Additional Tasks

Additional tasks as required

Job Functions :

Warehouse management

Job Benefits :

Lead a close-knit warehouse team in a growing health products business

Full-time, permanent role Monday - Friday

Join a growing, health focused company

Selling Point :

Natural health products and functional testing