Warehouse Storesperson

Ineshi; Canterbury-Bankstown; On-site; AUD 55,000 - 75,000; Full time

Job summary

Ineshi in Sydney is seeking an experienced Warehouse Storesperson to manage customer order issues by email—replacements, damaged items, and delivery problems—while supporting daily warehouse duties such as dispatch and stock control.

The role requires a proactive, reliable team player who can pack, pick, and prepare orders, assist with loading, maintain inventory accuracy, and keep the warehouse clean, safe, and well organised in a fast‑paced environment.

Qualifications

• Minimum 4 years warehouse experience
• Strong customer service experience handling order issues via written communication
• Physically fit with ability to move stock and lift items
• Sharp, switched-on and able to think on your feet when resolving issues
• Strong attention to detail and organisational skills
• Proactive mindset and reliable team player

Responsibilities

• Handle and resolve customer order issues via email with a calm, solutions-first approach
• Communicate clearly in writing to close out order issues quickly
• Pick, pack, and prepare customer orders for dispatch
• Assist with dispatch and loading as needed across daily priorities
• Receive, check, and store incoming stock
• Monitor and maintain inventory accuracy
• Handle returns including inspection, repackaging, restocking
• Work independently when required while maintaining productivity and accuracy
• Maintain a clean, safe and organised warehouse environment
• Coordinate stock movements and dispatch priorities with the team

Skills

Customer service

Attention to detail

Teamwork

Proactive mindset

Physical fitness

Job description

We're looking for an experienced Warehouse Storesperson with strong customer service skills to join our small Sydney-based team. This role goes beyond standard warehouse duties — you'll be responsible for resolving customer order issues (replacements, damaged items, delivery problems) via email, while also supporting day-to-day warehouse operations, including dispatch, when needed. The ideal candidate is switched‑on, proactive, and just as comfortable writing a clear, professional email to resolve a customer issue as they are packing an order or helping load a delivery.

Key responsibilities

Handle and resolve customer order issues via email — including replacements, damaged goods, and delivery disputes — with a calm, solutions‑first approach

Communicate clearly and professionally in writing to close out order issues quickly.

Pick, pack, and prepare customer orders for dispatch.

Assist with dispatch and loading as needed, working flexibly across daily priorities.

Receive, check, and store incoming stock.

Monitor and maintain inventory accuracy.

Handle physical returns — inspecting, repackaging, and restocking items where appropriate.

Work independently and unsupervised when required, maintaining high standards of productivity and accuracy.

Maintain a clean, safe, and organised warehouse environment.

Coordinate directly with the team on stock movements, dispatch priorities, and customer orders.

About you

Minimum 4 years' warehouse experience, preferably in a similar industry.

Strong customer service experience, specifically handling order issues such as replacements, damages, or delivery complaints via email/written communication.

Physically fit and capable of safely moving stock/lifting large furniture items [25kg]

Sharp, switched‑on, and able to think on your feet when resolving issues.

Strong attention to detail and organisational skills.

A proactive mindset — always willing to step in and help where needed.

Reliable, punctual, and able to work well within a team.

Ability to adapt in a fast‑paced, dynamic environment while maintaining a positive attitude.

About the Company

Ineshi is a growing Australian furniture brand founded in Sydney by cousins Armando and Darren in 2021. We create thoughtfully designed furniture that balances form, function and lasting quality, from our signature Marshmallow Collection to our expanding solid timber range. We’re still a small, hands‑on team, which means every person plays an important role in how we grow and in the experience we deliver to our customers.

Be part of a small and supportive team that values each other.

Be heard — we listen to and value our team members.

Strong career growth opportunities in line with business growth.

Experience a dynamic and challenging environment where every day is different.