Warehouse Pick & Packer / Customer Service

The Explore Life; Gold Coast City; On-site; AUD 54,000 - 66,000; Part time

Job summary

The Explore Life in Burleigh Heads, Gold Coast seeks a reliable, organised Warehouse Pick & Packer / Customer Service person for a permanent part-time, 4 days per week role. Immediate start available in a hands-on environment with warehouse and customer service duties.

This growing Australian outdoor brand values attention to detail, independence and teamwork. Prior warehouse, e-commerce and stock control experience is preferred, with the flexibility to adapt during busy periods.

Qualifications

• Previous customer service experience is essential.
• Experience with Shopify or similar e-commerce platforms.
• Understanding of inventory management and warehouse processes.
• Strong attention to detail and organisational skills.
• Good computer skills and confidence learning new systems.
• Reliable, proactive and able to work independently.
• A positive attitude and willingness to get involved.
• Comfortable with the physical requirements of warehouse work.

Responsibilities

• Picking, packing and dispatching customer orders.
• Responding to customer enquiries via email and other channels.
• Processing orders, returns and exchanges through Shopify.
• Assisting with inventory management, stocktakes and stock replenishment.
• Receiving and organising incoming stock deliveries.
• Resolving order and dispatch issues.
• Keeping the warehouse clean, organised and running efficiently.
• Supporting the wider team during busy periods and promotions.

Skills

Customer service

Shopify experience

Inventory management

Attention to detail

Organisational skills

Computer skills

Reliability

Proactiveness

Independent work

Positive attitude

Tools

Shopify

WMS/ShipHero familiarity

Job description

Warehouse Pick & Packer / Customer Service

Warehouse Pick & Packer / Customer Service

The Explore Life | Burleigh Heads, Gold Coast

Permanent Part-Time | 4 Days Per Week | Immediate Start

We're looking for a reliable, organised and motivated person to join The Explore Life team at our Burleigh Heads warehouse.

The Explore Life is a growing Australian outdoor lifestyle brand specialising in camping, 4WD and adventure gear.

This is a hands-on role combining warehouse pick and packing, inventory management and customer service. We're looking for someone who can work independently, has great attention to detail and enjoys being part of a small team.

There's also plenty of opportunity to grow with the business.

What You'll Be Doing

• Picking, packing and dispatching customer orders
• Responding to customer enquiries via email and other channels
• Processing orders, returns and exchanges through Shopify
• Assisting with inventory management, stocktakes and stock replenishment
• Receiving and organising incoming stock deliveries
• Resolving order and dispatch issues
• Keeping the warehouse clean, organised and running efficiently
• Supporting the wider team during busy periods and promotions

What We're Looking For

• Previous customer service experience is essential
• Experience with Shopify or similar e-commerce platforms
• Understanding of inventory management and warehouse processes
• Strong attention to detail and organisational skills
• Good computer skills and confidence learning new systems
• Reliable, proactive and able to work independently
• A positive attitude and willingness to get involved
• Comfortable with the physical requirements of warehouse work

Experience with ShipHero or other warehouse management systems would be an advantage.
Forklift Licence ideal.

Position Details

• Location: Burleigh Heads, Gold Coast
• Employment: Permanent part-time, 4 days per week
• Salary: $60,000 per annum pro rata (full-time equivalent) + super
• Start Date: Immediate
• Availability: Must be available to work throughout the busy Christmas and New Year period
• Growth: Opportunity to take on more responsibilities as the business expands

Why Join The Explore Life?

You'll be joining a growing Australian brand with a friendly, close-knit team and a relaxed, hands-on working environment.

We're looking for someone who takes pride in their work, enjoys variety and wants to be part of a business that's continuing to grow.