Warehouse Manager

PFD Food Services; Tweed Heads; On-site; AUD 110,000 - 135,000; Full time

Benefits offered by this job

Discounted staff purchases

Staff parking

Health insurance

Banking benefits

Job summary

PFD Food Services is seeking a Warehouse Manager in Australia who will lead a team of Shift Supervisors and own operations across multiple shifts. You will drive efficiency, safety and cost controls while maintaining strong stakeholder relationships on the floor.

Key duties include mentoring Supervisors, overseeing picking/packing, inventory control, dispatch, and ensuring compliance with HACCP and OH&S requirements. A forklift license is preferred or to be obtained.

Qualifications

• Proven leadership experience in a warehouse/distribution setting.
• Hands-on experience in pick/pack, inventory control, and dispatch.
• Solid knowledge of warehouse systems (WMS), rostering, and cost control.
• Forklift license (or willingness to obtain).

Responsibilities

• Lead, mentor, and coordinate Supervisors and their teams across multiple shifts.
• Oversee warehouse KPIs including picking accuracy and on-time dispatch.
• Promote a proactive safety culture and ensure compliance with HACCP, COR and OH&S.
• Recruit, onboard and coach staff to support growth and shift coverage.

Skills

Leadership experience

Pick/pack operations

Inventory control

Dispatch

Forklift license

Tools

WMS

Rostering

Cost control

Job description

• Play a key role in supporting the Australian economy.
• Discounted food, travel, entertainment, gym membership, staff parking and, + more.
• PFD empowers you to make real changes and lead with impact.

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position

We’re on the lookout for a Warehouse Manager who thrives in fast-paced environments and leads from the front. You’ll manage a team of three Shift Supervisors (Morning, Afternoon & Night), oversee warehouse efficiency and compliance, and play a key role in shaping a positive safety-first culture.

Key Responsibilities

Leadership & Operations

• Lead, mentor, and coordinate Supervisors and their teams across multiple shifts.
• Be present on the floor to support your team and maintain strong working relationships.
• Oversee warehouse KPIs including picking accuracy, damaged stock reduction, and on-time dispatch.
• Ensure staffing levels meet operational needs, especially around peak periods and public holidays.

Compliance & Safety

• Promote a proactive safety culture through regular toolbox talks, risk assessments, and incident reporting.
• Ensure compliance with HACCP, food safety, COR, and OH&S regulations.
• Oversee PPE and uniform distribution.

Team & Culture

• Foster a culture of initiative, trust, and accountability.
• Recruit and onboard staff as needed, particularly to support new business growth.
• Coach Supervisors to take ownership of their shifts and decisions.

Systems & Cost Management

• Manage timekeeping, payroll queries, and approval of overtime.
• Use WMS and rostering tools to drive efficiency and control costs.
• Support accurate reporting and issue forecasting

What We’re Looking For

You’re a grounded and confident leader who builds trust through visibility and action. You know how to motivate teams, streamline operations, and keep a cool head when priorities shift.

To thrive in this role, you will bring:

• Proven leadership experience in a warehouse/distribution setting.
• Hands-on experience in pick/pack, inventory control, and dispatch.
• Solid knowledge of warehouse systems (WMS), rostering, and cost control.
• A forklift license (or willingness to obtain).
• Confidence managing and mentoring frontline supervisors.
• Strong planning and crisis management capabilities, especially around shift coverage and public holidays.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.

Passion

Share the passion of making us a successful and dynamic company. Let’s celebrate successes.

Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.