Warehouse Assistant/ Customer Service

Criterion Industries; Sydney; Hybrid; AUD 44,000 - 55,000; Full time

Benefits offered by this job

Full uniform provided

Training provided

Competitive hourly rate ($35 p/h base)

Job summary

Criterion Industries in Leichhardt near Sydney is seeking a hands-on, customer-focused multitasker to split time between warehouse operations and our Trade Desk. You’ll cut materials, manage stock, assist builders and tradespeople with orders, quotes, and product advice, and help keep displays and stock levels optimal.

We provide full training, a uniform, and a supportive team. This hybrid role suits someone who enjoys physical work and customer interaction, with a pathway to build skills in

Qualifications

• Physical stamina to stand and work with materials all day.
• Customer service mindset with a friendly, patient approach.
• Attention to detail for precise cutting and order processing.
• Team-oriented with ability to pivot between warehouse and desk duties.

Responsibilities

• Operate machinery to cut materials to length (full training provided).
• Maintain organized stock bays and a clean, safe workspace.
• Assist customers with orders, pickups, and product inquiries.
• Provide basic technical advice on partitioning systems and hardware.
• Keep retail displays stocked and customer-ready.
• Work with sales, logistics, and manufacturing teams to resolve issues.
• Step in to support either area during peak times.

Skills

Physical stamina

Customer service

Attention to detail

Team player

Job description

At Criterion, we don’t just offer jobs—we build careers. As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.

Our Leichhardt branch is a bustling hub near Sydney CBD, combining warehouse operations with a busy Trade Desk. We’re looking for a hands-on, customer-focused multitasker to join our team - someone who thrives equally in the warehouse and on the front lines with customers.

Why You’ll Love This Hybrid Role

This is your chance to diversify your skills in a dynamic environment where no two days are the same. You’ll split your time between:

Warehouse operations – Cutting materials, managing stock, and maintaining a safe workspace.

Trade Desk customer service – Assisting builders, architects, and tradespeople with orders, quotes, and product advice.

Ideal for candidates who:

Enjoy both physical work and customer interaction

Want to build long-term skills in logistics and sales support

Thrive in a fast-paced, team-driven environment

What You’ll Be Doing

Warehouse Core Duties

• Operate machinery to cut materials to length (full training provided)
• Maintain organized stock bays and a clean, safe workspace

Trade Desk Responsibilities

• Assist customers with orders, pickups, and product inquiries
• Provide basic technical advice on partitioning systems and hardware
• Keep retail displays fully stocked and customer-ready
• Work with sales, logistics, and manufacturing teams to resolve issues
• Step in to support either area during peak times

What You’ll Bring

• Physical stamina – Handle materials and be on your feet all day
• Customer service mindset – Friendly, patient, and solution-oriented
• Attention to detail – Precision in cutting materials and processing orders
• Team player attitude – Willing to pivot between warehouse and desk duties

No prior machinery experience? We’ll train you!

What’s in It for You?

• Competitive hourly rate (starting at $35p/h base + super + bonuses) – Competitive pay for your dual-role skills
• Skills development – Master machinery operation AND customer service
• Full uniform provided – Dress for the job with quality gear
• Supportive team – Work with people who’ve got your back