Warehouse Assistant/ Customer Service

RGIT Australia; Inner West; On-site; AUD 4,133,000 - 5,510,000; Full time

Benefits offered by this job

Competitive pay

Skills development

Uniform provided

Supportive team

Job summary

Criterion Industries serves the building sector with aluminium partitioning systems and hardware. Our Leichhardt branch blends warehouse duties with front-line Trade Desk service, offering a dynamic hybrid role that suits hands-on and customer-facing candidates near Sydney.

You will cut materials, manage stock, and assist builders with orders and product advice, while collaborating with sales, logistics and manufacturing to ensure smooth operations.

Qualifications

• Entry-level role with on-the-job training available.
• Hybrid role requiring warehouse and front-desk duties.
• No prior machinery experience required; training provided.

Responsibilities

• Operate machinery to cut materials to length (full training provided).
• Maintain organized stock bays and a clean, safe workspace.
• Assist customers with orders, pickups, and product inquiries.
• Provide basic technical advice on partitioning systems and hardware.
• Keep retail displays fully stocked and customer-ready.
• Work with sales, logistics, and manufacturing teams to resolve issues.
• Step in to support either area during peak times.

Skills

Physical stamina

Customer service mindset

Attention to detail

Team player attitude

Job description

Full-time Permanent Entry Level

Posted 10 Aug 2026

Description

Welcome to Criterion Industries!

At Criterion, we don’t just offer jobs—we build careers. As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.

Our Leichhardt branch is a bustling hub near Sydney CBD, combining warehouse operations with a busy Trade Desk. We’re looking for a hands-on, customer-focused multitasker to join our team - someone who thrives equally in the warehouse and on the front lines with customers.

Why You’ll Love This Hybrid Role

This is your chance to diversify your skills in a dynamic environment where no two days are the same. You’ll split your time between:

• Warehouse operations – Cutting materials, managing stock, and maintaining a safe workspace.
• Trade Desk customer service – Assisting builders, architects, and tradespeople with orders, quotes, and product advice.

Ideal for candidates who:

• Enjoy both physical work and customer interaction
• Want to build long-term skills in logistics and sales support
• Thrive in a fast-paced, team-driven environment

What You’ll Be Doing

Warehouse Core Duties

• Operate machinery to cut materials to length (full training provided)
• Maintain organized stock bays and a clean, safe workspace

Trade Desk Responsibilities

• Assist customers with orders, pickups, and product inquiries
• Provide basic technical advice on partitioning systems and hardware
• Keep retail displays fully stocked and customer-ready
• Work with sales, logistics, and manufacturing teams to resolve issues
• Step in to support either area during peak times

What You’ll Bring

• Physical stamina – Handle materials and be on your feet all day
• Customer service mindset – Friendly, patient, and solution-oriented
• Attention to detail – Precision in cutting materials and processing orders
• Team player attitude – Willing to pivot between warehouse and desk duties

No prior machinery experience? We’ll train you!

What’s in It for You?

• Competitive hourly rate (starting at $35p/h base + super + bonuses) – Competitive pay for your dual-role skills
• Skills development – Master machinery operation AND customer service
• Full uniform provided – Dress for the job with quality gear
• Supportive team – Work with people who’ve got your back

Ready to Apply?

If you’re a practical problem-solver who enjoys helping people, this is your perfect role. We’re open to:

• Warehouse workers wanting to gain customer service experience
• Retail/hospitality staff comfortable with physical work
• Career-changers eager to learn new skills