Warehouse Assistant/ Customer Service

Work Initiatives; Inner West; Hybrid; AUD 40,000 - 57,000; Full time

Benefits offered by this job

Full uniform provided

Bonuses

Job summary

Work Initiatives in New South Wales is seeking a hands-on professional for a hybrid role that blends warehouse operations with Trade Desk customer service. You will cut materials, manage stock, and assist builders, architects, and tradespeople with orders, quotes, and product advice.

This role suits someone who enjoys physical work and customer interaction, offering long-term skill development in logistics and sales support.

Qualifications

• Physical stamina required to stand and move around all day.
• Customer service mindset for assisting builders and tradespeople.
• Attention to detail in cutting materials and processing orders.
• Team player attitude to pivot between warehouse and desk duties.

Responsibilities

• Operate machinery to cut materials and maintain stock (training provided).
• Assist customers with orders, pickups, and product inquiries on the Trade Desk.
• Provide basic technical advice on partitioning systems and hardware to customers.

Skills

Physical stamina

Customer service

Attention to detail

Team player

Job description

Why You’ll Love This Hybrid Role

This is your chance to diversify your skills in a dynamic environment where no two days are the same. You’ll split your time between:

Warehouse operations – Cutting materials, managing stock, and maintaining a safe workspace.

Trade Desk customer service – Assisting builders, architects, and tradespeople with orders, quotes, and product advice.

Ideal for candidates who:

Enjoy both physical work and customer interaction

Want to build long-term skills in logistics and sales support

Thrive in a fast-paced, team-driven environment

What You’ll Be Doing

Warehouse Core Duties

• Operate machinery to cut materials to length (full training provided)
• Maintain organized stock bays and a clean, safe workspace

Trade Desk Responsibilities

• Assist customers with orders, pickups, and product inquiries
• Provide basic technical advice on partitioning systems and hardware
• Keep retail displays fully stocked and customer-ready
• Work with sales, logistics, and manufacturing teams to resolve issues
• Step in to support either area during peak times

What You’ll Bring

• Physical stamina – Handle materials and be on your feet all day
• Customer service mindset – Friendly, patient, and solution-oriented
• Attention to detail – Precision in cutting materials and processing orders
• Team player attitude – Willing to pivot between warehouse and desk duties

No prior machinery experience? We’ll train you!

What’s in It for You?

• Competitive hourly rate (starting at $35p/h base + super + bonuses) – Competitive pay for your dual-role skills
• Skills development – Master machinery operation AND customer service
• Full uniform provided – Dress for the job with quality gear
• Supportive team – Work with people who’ve got your back

Ready to Apply?

If you’re a practical problem‑solver who enjoys helping people, this is your perfect role. We’re open to:

• Warehouse workers wanting to gain customer service experience
• Retail/hospitality staff comfortable with physical work
• Career-changers eager to learn new skills

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