Warehouse Assistant / Customer Service

Yarn Marketplace; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

Yarn Marketplace in Brisbane is seeking a diligent Warehouse / Customer Service Assistant to join the team. You will support inventory, stock reception, packing and dispatch, while helping customers by phone, email and live chat to resolve queries and keep orders moving.

You will maintain accurate records, assist with returns and exchanges, and help out across the warehouse during busy periods. The role reports to the Warehouse Manager and contributes to smooth fulfilment and service excellence.

Responsibilities

• Inventory management and stock receiving
• Answer customer enquiries by phone, email and live chat
• Track orders, chase deliveries and resolve courier issues
• Handle returns, exchanges and complaints calmly and fairly
• Keep customer and order records accurate
• Picking, packing and dispatching orders
• Receiving and checking inbound stock
• Stock counts, replenishment and keeping the warehouse tidy
• Help out during busy periods

Job description

Join our warehouse team as a Warehouse / Customer Service Assistant, reporting directly to our Warehouse Manager. This role involves various tasks including inventory management, receiving stock, and general warehouse tasks.

Answering customer enquiries by phone, email and live chat

Tracking orders, chasing deliveries and resolving issues with couriers

Handling returns, exchanges and complaints calmly and fairly

Keeping customer and order records accurate

Warehouse

Picking, packing and dispatching orders

Receiving and checking inbound stock

Stock counts, replenishment and keeping the warehouse tidy and organised

Helping out wherever needed during busy periods

About us

Yarn is a market-leading Indigenous apparel & merchandise brand. We work in close collaboration with First Nations artists and our mission is to create culturally-appropriate products through these collaborations. We are proud to be a company that not only showcases Indigenous Australian art but also facilitates meaningful conversations around cultural awareness.