Ward Services Specialist – Patient Experience

GV Health; City of Greater Shepparton; On-site; AUD 52,000 - 74,000; Part time

Benefits offered by this job

Community connector

Salary packaging

Flexible work

Paid parental leave

Professional development

Employee Assistance Program

Social club

CREATE rewards

Job summary

GV Health in Graham Street is seeking a Customer Service Officer to provide ward-based administrative and clerical support across the organisation, joining the ward team with a roster that may vary from 7am to 8pm and limited hours on weekends and public holidays. This is a rolling roster with opportunities for Permanent Part-Time and Fixed Term Full-Time appointments.

The CSO will handle reception, patient registration and paperwork, supporting the Nurse Unit Manager and Information Service.

Qualifications

• Previous experience in a customer service role.
• Capacity to interact professionally with staff and consumers and maintain high levels of confidentiality and patient privacy.
• Demonstrated ability to organise tasks and environment with minimal supervision and under conditions.

Responsibilities

• The CSO performs a wide range of administrative support tasks to assist in ensuring the functioning of an efficient and effective unit and/or clinical area.
• The CSO has a functional responsibility to the Nurse Unit Manager and a line responsibility to Manager, Information Service (IS).
• CSOs are responsible for the provision of reception, clerical and administrative support to the Unit.
• The goal of the CSO in the ward areas is to ensure patients are registered appropriately, paperwork is available for treatment and good customer relations are maintained with patients, visitors, other hospital staff and, where applicable, other Health Care Professionals.

Job description

GV Health in Graham Street is seeking a Customer Service Officer to provide ward-based administrative and clerical support across the organisation, joining the ward team with a roster that may vary from 7am to 8pm and limited hours on weekends and public holidays. This is a rolling roster with opportunities for Permanent Part-Time and Fixed Term Full-Time appointments.

The CSO will handle reception, patient registration and paperwork, supporting the Nurse Unit Manager and Information Service.