Customer Service Officer - Main Reception

Goulburn Valley Health; City of Greater Shepparton; On-site; AUD 35,000 - 52,000; Part time

Job summary

Goulburn Valley Health in Graham Street is seeking a Customer Service Officer - Main Reception to provide friendly, efficient front-desk service and essential administrative support. The role operates under a 4-week rolling roster with hours across mornings, evenings and weekends.

Part-time and casual forms apply, with pre-employment checks and a confidential conversation process. Join GV Health to deliver high-quality patient-focused service within a supportive team, covering ward and reception

Qualifications

• Experience in administrative and clerical support.
• Ability to provide high level of friendly, efficient customer service.
• Willingness to work a rotating roster including weekends and public holidays.

Responsibilities

• Serve as first point of contact at Main Reception.
• Deliver a range of administrative tasks to support wards and GV Health.
• Maintain confidentiality and provide efficient, courteous service to clients/patients.

Skills

Customer service

Administrative support

Job description

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Customer Service Officer - Main Reception

Job title: Customer Service Officer - Main Reception

Employment type: Permanent Part-time and Casual

Hours per fortnight: 23.5hours

Classificati on: Grade 1A (HS1A) or Grade 1, Levels 1-5 (HS1; HS14-HS17)

Location: Graham Street

For a confidential conversation please contact: Stacey Bowles on [e-mail]

About the role

Customer Service Officers are an integral part of GV Health and provide valuable administrative and clerical support across the organisation. Customer Service Officers (CSO) are assigned to all wards and are an important part of the ward team.

The Customer Service Officer in Main Reception provides a first point of contact and provides a high level of friendly efficient customer service. The Customer Service Officer performs a wide range of tasks to ensure efficient, effective and highly confidential services are provided to clients/patients of Goulburn Valley Health.

It is essential that the Customer Service Officer is aware that the roster for this position is a 4 week rolling roster, the Reception area maintains hours of 7.30am-8pm weekdays, 9.30am-4pm weekends. Staff will be rostered to work weekends, public holidays and should be available to assist covering leave.

You can view the Position Description: HERE

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'.

About GV Health

Goulburn Valley Health is the main health service in our region. Services include; a 24-hour Emergency Department, Surgery, Medical, Women’s and Children’s, Rehabilitation and Palliative Care, Mental Health, Outpatients, community-based health programs and services at Tatura, Rushworth and Euroa.

With more than 3,000 staff, we pride ourselves on delivering person-centred care. We aim to enhance the patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and supporting workforce flexibility.

Centrally located in Regional Victoria, Greater Shepparton is the ideal place to call home.

A well-rounded lifestyle that is hard to beat, with a vibrant and progressive community that offers the best of both provincial and metropolitan lifestyle in one of Victoria’s most liveable regional cities. Home | Greater Shepparton: Great Things Happen Here

• Generous salary packaging , subsidisedstaff parking and discounted leisure memberships
• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential Employee Assistance Program for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

Safe, respectful and inclusive workplace

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQA+, who have different abilities, or are from culturally and linguistically diverse backgrounds.

GV Health has a zero tolerance of abuse, bullying and harassment, sexual harassment and discrimination in all forms, and is committed to fostering a psychologically safe workplace that supports the health, safety and wellbeing of our people. We are also committed to the safety, protection and wellbeing of all children.

Pre-employment requirements

Pre-employment screening checks may be required, including but not limited to; Working with Children Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health.

Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.