Ward Clerk - Targeted

Hunter New England Local Health District; Newcastle; On-site; AUD 69,000 - 72,000; Full time

Job summary

Hunter New England Local Health District is seeking a Ward Clerk to provide essential administrative and reception support across the ICU and Paediatric ICU at John Hunter Hospital. You will handle patient admissions, transfers and discharges, maintain accurate records, and support bed management while liaising with clinical staff and families.

The role emphasizes confidentiality, professionalism, and teamwork, with a comprehensive orientation and ongoing guidance.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills with attention to detail.
• Confidence using computers and hospital information systems.

Responsibilities

• Providing professional reception and telephone support, responding to enquiries and directing visitors appropriately.
• Coordinating administrative processes for patient admissions, transfers and discharges.
• Maintaining accurate patient records, documentation and data entry.
• Assisting with bed management and related administrative tasks.
• Liaising with doctors, nurses, patients and families to support effective communication.
• Handling confidential and sensitive information with professionalism and discretion.
• Providing general administrative support to ensure the smooth operation of both units.

Skills

Communication

Customer service

Organisational skills

Data entry

Discretion

Teamwork

Tools

Hospital information systems

Job description

Bring your administration skills to a team where every detail matters.

Employment Type: Permanent Full Time, Permanent Part Time

Position Classification: Admin Off Level 2

Remuneration: $69,272.27 - $71,570.21 per annum + super

Location: John Hunter Hospital | Awabakal Country

Hours Per Week: up to 38

Requisition ID: REQ694752

Applications Close: Sunday, 8th November 2026

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Where You'll Be Working

You’ll be joining the Intensive Care Unit (ICU) and Paediatric Intensive Care Unit (PICU), supporting two specialised services that provide critical care to some of the most vulnerable patients in our community. Both units are supported by dedicated multidisciplinary teams working around the clock to deliver high-quality care to critically ill and injured patients, from babies and children through to adults.

As a Ward Clerk, you’ll play an important role in keeping these busy environments organised and running efficiently, providing essential administrative and reception support to patients, families and clinical staff.

About The Role

• Providing professional reception and telephone support, responding to enquiries and directing visitors appropriately.
• Coordinating administrative processes for patient admissions, transfers and discharges.
• Maintaining accurate patient records, documentation and data entry.
• Assisting with bed management and related administrative tasks.
• Liaising with doctors, nurses, patients and families to support effective communication.
• Handling confidential and sensitive information with professionalism and discretion.
• Providing general administrative support to ensure the smooth operation of both units.

About You

• Excellent communication and customer service skills, with the ability to interact professionally with a diverse range of people.
• Strong organisational skills and attention to detail, with a commitment to maintaining accurate records.
• Confidence using computers and hospital information systems, with accurate data entry skills.
• The ability to manage competing priorities and remain calm in a fast-paced environment.
• Empathy, patience and professionalism when supporting patients and families, particularly during challenging circumstances.
• A collaborative approach to teamwork, along with discretion and emotional resilience.

How You’ll Be Supported

You’ll receive a comprehensive orientation and training program to help you become familiar with ICU and PICU workflows, hospital systems and administrative procedures. You’ll also have access to ongoing guidance from the Administration Manager, team leaders and experienced colleagues, with regular feedback and opportunities to build your skills and confidence in the role.

Additional Information

• An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

For role related queries or questions contact Jo-Anne Hiles on [e-mail]

Information For Applicants

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position . Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [e-mail] for confidential support.