Ward Clerk Level 5 Neurosciences

St Vincent's Health Australia; Melbourne; On-site; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Salary packaging

Fitness Passport

Give4Good

Additional leave options

Staff admissions discount

Job summary

St Vincent's Private Hospital Fitzroy in Melbourne is seeking a permanent, full-time Ward Clerk to support patient flow and provide a friendly, professional service to patients, families and staff.

The role requires strong clerical and customer service skills, experience with hospital information systems, and a commitment to patient-centred care within a busy hospital environment.

Qualifications

• Excellent communication and organisational skills.
• Previous hospital and/or customer service experience.
• Experience with hospital patient information management system and medical terminology is highly desirable.
• Proven attention to detail and accuracy.
• Friendly and approachable with a commitment to patient-centred care.

Responsibilities

• Support patient flow by assisting with Patient Admissions, Transfers and Discharges.
• Act as a key point of contact for enquiries and ward coordination.
• Welcome and provide a friendly, professional and helpful service to patients, families, visitors and staff.
• Answering telephone enquiries and maintaining accurate records using hospital information systems.
• Manage Medical Records and Patient Documentation.
• Provide administration support to the Nurse Unit Manager and the ward staff.

Skills

Communication skills

Organization

Customer service

Attention to detail

Time management

Tools

Hospital information system

Job description

Job Description

Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater! We have an exciting opportunity for an experienced Ward Clerk to join our team at St Vincent's Private Hospital Fitzroy.

If you are passionate about providing top-tier patient care and want to be part of a dynamic and supportive environment, we’d love to hear from you!

About the role

We’re seeking a motivated and friendly individual for a permanent, full time ward clerk role based in Fitzroy. Your strong clerical experience in addition to your ability to deliver excellent customer service to all hospital staff and patients is critical to this role. As a Ward Clerk you will play a key part in supporting hospital operations while undertaking the following tasks:

• Support patient flow by assisting with Patient Admissions, Transfers and Discharges
• Act as a key point of contact for enquiries and ward coordination
• Welcome and provide a friendly, professional and helpful service to patients, families, visitors and staff
• Answering telephone enquiries and maintaining accurate records using hospital information systems
• Manage Medical Records and Patient Documentation
• Provide administration support to the Nurse Unit Manager and the ward staff

Why work for SVPHM

You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional advancement in a respectful, collaborative and learning environment. Join the St Vincent’s Health Australia Group, and work for a truly values based organisation, who operate across VIC, NSW and QLD.

• Salary packaging available (pay less tax and increase your take home pay!)
• Gain access to discounted gym membership through Fitness Passport
• Option to join our workplace giving program, Give4Good
• A great work life balance with options to purchase additional leave
• Receive a staff discount on hospital admissions to any SVHA Private Hospital

About you

You will be a highly organised and process driven individual. Critical to this role is an attention to detail and efficient time management skills. You are able to handle the fast pace and multiple demands of this position being able to prioritise tasks appropriately to meet timelines and the flow of the hospital.

Your skills will include:

• Excellent communication and organisational skills
• Previous hospital and or customer service experience
• Experience with hospital patient information management system and medical terminology is highly desirable
• Proven attention to detail and accuracy
• Friendly and approachable with a commitment to patient-centred care

About St Vincent’s Private Hospital Melbourne

Our experienced team of clinical professionals, care givers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. We work together to ensure patient safety, well-being and recovery. We are a not for profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee.

Requirements

Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role. SVPHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).

Also we are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment. St Vincent's Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions.

Have a question and want to know more

If you would like to discuss this opportunity please contact Chloe Mirams on [e-mail].

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities.

Closing Date: 15 November 2026 11:59pm