Vulnerable Customer Practice Principal

Synergy Plus Pty Ltd.; Perth; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Generous paid parental leave

Volunteer leave

Diversity & inclusion

Job summary

Synergy is seeking a Vulnerable Customer Practice Principal for an 18-month max-term opportunity in our Vulnerable Customer team, based at our Perth Central Park office. The role provides best practice case management support and specialised knowledge in socio-economic issues to support vulnerable customers and Energy Ahead programs.

You will join the Vulnerable Customer leadership team, shaping strategic planning, building relationships with community organisations and government bodies, and

Qualifications

• Experience in community services or human services environments.
• Senior leadership experience with teams and stakeholders.
• Knowledge of best-practice case management methods.
• Understanding of trauma-informed approaches.
• Knowledge of community services trends in the human services sector.

Responsibilities

• Advise on emerging customer vulnerability to shape sustainability and planning.
• Build relationships across the organization to support vulnerable customers.
• Ensure quality implementation of community-based services per programs and reporting.
• Foster a culture of care for empathetic delivery of services.
• Represent Synergy and lead involvement with community organisations and government bodies.

Skills

Community services

Customer engagement

Leadership

Case management

Trauma-informed

Stakeholder management

Job description

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We're leading Western Australians to their intelligent energy future.

And we want you to be part of it.

You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.

But what you might not know, is that we're investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.

Our Big Battery is now live in Kwinana, we're expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.

We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.

We believe that the benefits of renewable energy aren’t just for some, they're for everyone.

This is where you come in.

Role Description:

The Vulnerable Customer Practice Principal is an exciting 18-month max-term opportunity in our Vulnerable Customer team based at our Perth Central Park office.

The Vulnerable Customer Practice Principal is responsible for providing best practice case management support and specialised knowledge in socio-economic issues, communities of practice and community sector solutions to support the Vulnerable Customer team, including stewardship of Energy Ahead as a key community-based energy affordability and early intervention program.

The Vulnerable Customer Practice Principal is part of Vulnerable Customer leadership team and plays an integral role in the strategic planning of this business unit.

Job responsibilities:

• Advise Synergy on emerging customer vulnerability in the community, to shape sustainability and financial goals and planning.
• Building successful relationships between all aspects of the organisation that help and support our Vulnerable Customers and Community Stakeholders.
• Ensures quality implementation of community-based services in line with contractual obligations and compliance requirements of programs and appropriate reporting back to funders.
• Develops a culture of care and concern to enable the empathetic delivery of products and services to vulnerable customers.
• Represents Synergy and leads involvement with key community organisations and government bodies, including Energy Ahead governance and delivery partnerships.

What you will bring:

• Community services or customer engagement experience.
• Proven experience in a similar role, ideally within the community sector or human services organisation.
• Experienced member of a senior leadership or executive team, with demonstrated experience leading teams and stakeholders
• Working knowledge of all aspects of best practice relating to case management including person-centred and trauma-informed practices.
• Comprehensive knowledge of community services and the current emerging trends and changes within the human services sector.

So, what's it like working for Synergy?

As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.

At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.

Here's a just a few of the benefits you'll have access to as a Synergy employee:

• Generous paid parental leave
• Other leave options including reproductive and purchased annual leave
• Volunteer leave so you can give back to your community

At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.

Have we sparked your interest? We hope so. It's an exciting time for energy in Western Australia - and you're connected to it.

Applications close Wednesday 30th September, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.