Business Analyst

Synergy (Electricity Generation And Retail Corporation); Perth; On-site; AUD 85,000 - 120,000; Full time

Job summary

Synergy is seeking a Business Analyst for a 12-month max-term contract based in Perth Central Park. You will analyse business processes, identify improvement opportunities, and translate needs into practical solutions that deliver value for customers and the organisation.

You will partner with project teams, SMEs and technical staff to facilitate workshops, gather and prioritise requirements, and support solution delivery, testing and implementation for sustainable outcomes.

Qualifications

• Partner with customers to understand needs and deliver solutions.
• Strong analytical/problem-solving to identify root causes.
• Experience facilitating workshops and requirements gathering.
• Excellent communication and stakeholder collaboration.
• BA experience with process mapping and documentation.

Responsibilities

• Analyse business processes to identify improvement opportunities and solutions.
• Facilitate workshops to gather and prioritise requirements aligned with objectives.
• Create analysis artefacts: requirements docs, process maps, impact assessments.
• Collaborate with teams to evaluate options and support delivery.
• Support testing and rollout to ensure adoption and value.

Skills

Stakeholder engagement

Requirements gathering

Process analysis

Workshop facilitation

Documentation

Job description

We're leading Western Australians to their intelligent energy future.

And we want you to be part of it.

You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.

But what you might not know, is that we're investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.

Our big batteries are now live in Kwinana and Collie, we're expanding the Warradarge Wind Farm, building the new King Rocks Wind Farm, and we have many other projects in the works.

We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.

We believe that the benefits of renewable energy aren't just for some, they're for everyone.

This is where you come in.

Role Description

The Business Analyst is a newly created 12-month Max-Term contract opportunity in our Customer Projects & Enablement team based at our Perth Central Park office. Working closely with stakeholders across the Customer Business Unit, this role will analyse business processes, identify opportunities for improvement and translate business needs into practical solutions that deliver value for both customers and the organisation.

Partnering with project teams, subject matter experts and technical teams, the Business Analyst will facilitate workshops, gather and prioritise requirements, undertake process analysis, and support the delivery of projects and continuous improvement initiatives. The role will also contribute to solution design, testing and implementation to ensure successful and sustainable outcomes.

This opportunity is suited to a collaborative and customer-focused professional who enjoys solving complex problems, building strong stakeholder relationships and driving positive change. The successful candidate will bring strong analytical skills, a continuous improvement mindset and the ability to influence outcomes across a diverse stakeholder group.

Job Responsibilities

• Investigate business challenges and analyse processes to identify opportunities for improvement and recommend practical solutions.
• Facilitate stakeholder workshops and meetings to gather, document and prioritise business requirements that align with organisational objectives.
• Develop high-quality analysis artefacts, including requirements documentation, process maps and business impact assessments.
• Collaborate with project teams, developers and subject matter experts to evaluate solution options and support successful project delivery.
• Support testing, business readiness and implementation activities to ensure new processes and solutions are effectively adopted and deliver sustainable business outcomes.

What You Will Bring

• Experience partnering with customers and stakeholders to understand business needs and deliver solution-focused outcomes.
• Strong analytical and problem-solving capability, with the ability to identify root causes and drive improvements.
• Demonstrated experience facilitating workshops, meetings and requirements-gathering activities.
• Excellent communication and relationship-building skills, with the ability to influence and collaborate across diverse stakeholder groups.
• Business analysis experience, including process mapping and documentation, together with a continuous improvement mindset and the ability to manage multiple priorities.

So, what's it like working for Synergy?

As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.

At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.

Here's a just a few of the benefits you'll have access to as a Synergy employee:

• Flexible work arrangements
• Generous paid parental leave
• Other leave options including reproductive and purchased annual leave
• Volunteer leave so you can give back to your community
• Learning and development opportunities

More details can be found here

At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.

Synergy is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieving equality, Section 51 of the Equal Opportunity Act 1984 (WA) and section 8(1) of the Racial Discrimination Act 1975 (Cth) will apply to this vacancy. We welcome applications from anyone who has the demonstrated skills and experience to successfully perform this role. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Have we sparked your interest? We hope so. It's an exciting time for energy in Western Australia – and you're connected to it.

#S-DNI

Applications close 25 September 2026, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.