Voice of Customer Intern: AI Feedback Analytics (Paid, 6m)

CaseCrest; Sydney; On-site; AUD 31,000 - 40,000; Full time

Benefits offered by this job

Industry mentoring

Live projects

Paid internship

Job summary

SG Fleet is offering a paid six-month internship in Sydney starting February 2027. The role focuses on analysing survey responses, complaints and online reviews to identify customer-experience themes, with AI-assisted feedback analysis and dashboards.

Mentoring and live project work are included, with placement initially at Pymble and a planned office move to North Sydney in April 2027. Candidates must be final-year undergraduates in 2027 and hold Australian citizenship or permanent residency,

Qualifications

• Final-year undergrad in 2027
• Strong Excel, analytical and critical-thinking skills
• Ability to interpret qualitative and quantitative information

Responsibilities

• Analyse survey responses, complaints and online reviews to identify customer-experience themes.
• Produce customer-insight reports and dashboards.
• Monitor experience metrics using AI-assisted feedback analysis.

Skills

Excel

Analytical thinking

Critical thinking

Data interpretation

Education

Undergraduate degree

Job description

SG Fleet is offering a paid six-month internship in Sydney starting February 2027. The role focuses on analysing survey responses, complaints and online reviews to identify customer-experience themes, with AI-assisted feedback analysis and dashboards.

Mentoring and live project work are included, with placement initially at Pymble and a planned office move to North Sydney in April 2027. Candidates must be final-year undergraduates in 2027 and hold Australian citizenship or permanent residency,