Visits Processing Officer

Queensland Corrective Services; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Queensland Corrective Services seeks a Visits Processing Officer to coordinate and process personal and accredited visitor applications and attend at the correctional centre. You will manage bookings, maintain records, and ensure confidentiality while guiding visitors through the process.

The role involves handling inquiries from the public and relatives of prisoners, providing information on visit timings, and prioritising a busy workload within a custodial environment.

Responsibilities

• Process visits bookings and ensure visitors are approved.
• Input and maintain accurate records of visitor details.
• Maintain confidentiality and proper filing of documents.
• Relay visits procedures at time of booking.
• Confirm bookings on arrival of visitors.
• Direct visitors as required.
• Manage own workload by prioritising tasks.
• Answer queries from the public and relatives of prisoners.
• Provide information on visit times, days, duration and frequency.

Job description

In this role you will be responsible for co-ordinating and processing personal and accredited visitor applications and attendance at the correctional centre.

The Primary Accountabilities Of The Visits Processing Officer Include

• Undertake processing of visits bookings ensuring all visitors are approved.
• Input and maintain accurate computerised and hardcopy records of visitor details.
• Ensure confidentiality of all documentation handled and maintain a sure filing system.
• Relay information regarding visits procedure at time of booking.
• Confirm booking on arrival of visitors.
• Direct visitors as required.
• Manage own work-flow by negotiating and confirming work priorities for work completion in consideration of the needs of other officers.
• Answer queries from members of the general public and relatives and friends of prisoners.
• Provide information service relating to visit times, days, duration and frequency of visits.
• Maintain confidentiality when dealing with visitors.
• Receive monies and approved items of prisoner property from and to external parties.
• Maintain confidentiality.
• Liaise with intelligence, custodial and sentence management personnel in relation to individual prisoners as a component of the case and sentence management process.

The role description provides the minimum requirements for the role. The incumbent may be required to undertake other duties as required outside of these primary accountabilities.

Applications to remain current for 12 months.

Occupational group

Administration