Visitation Services Coordinator

Queensland Corrective Services; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Queensland Corrective Services seeks a Visits Processing Officer to coordinate and process personal and accredited visitor applications and attend at the correctional centre. You will manage bookings, maintain records, and ensure confidentiality while guiding visitors through the process.

The role involves handling inquiries from the public and relatives of prisoners, providing information on visit timings, and prioritising a busy workload within a custodial environment.

Responsibilities

• Process visits bookings and ensure visitors are approved.
• Input and maintain accurate records of visitor details.
• Maintain confidentiality and proper filing of documents.
• Relay visits procedures at time of booking.
• Confirm bookings on arrival of visitors.
• Direct visitors as required.
• Manage own workload by prioritising tasks.
• Answer queries from the public and relatives of prisoners.
• Provide information on visit times, days, duration and frequency.

Job description

Queensland Corrective Services seeks a Visits Processing Officer to coordinate and process personal and accredited visitor applications and attend at the correctional centre. You will manage bookings, maintain records, and ensure confidentiality while guiding visitors through the process.

The role involves handling inquiries from the public and relatives of prisoners, providing information on visit timings, and prioritising a busy workload within a custodial environment.