Floor Manager

Royal Agricultural Society of NSW; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free onsite parking

Salary packaging options

Salary protection insurance

Novated lease options

Generous Employee Assistance Program

15% staff discount at onsite café

Staff engagement events

Job summary

Royal Agricultural Society of NSW’s Sydney Showground seeks a proactive Floor Manager to coordinate event delivery across the venue. You will be the primary on-site client contact, ensuring presentation, safety and service standards are met while coordinating with contractors and internal teams.

The role requires flexibility to work evenings, weekends and public holidays, and a hands-on approach to problem solving and guest experience.

Qualifications

• Tertiary qualification in Venue Management or Event Management or equivalent industry experience.
• Current Class C Driver's Licence.
• Strong verbal and written communication skills.
• Proven customer service and stakeholder management abilities.
• Understanding of Workplace Health and Safety requirements.
• Ability to work independently and exercise sound judgement.
• Strong organisational skills and attention to detail.

Responsibilities

• Coordinate event setup, crowd management, ticketing, patron movement, signage and venue presentation.
• Act as the primary on-site contact for clients during events to ensure delivery to high standards.
• Identify, resolve operational issues and coordinate with contractors, staff and internal teams.
• Monitor WHS, manage risks and protect assets during events.

Skills

Venue operations

Customer service

Stakeholder management

Communication (verbal & written)

WH&S knowledge

Problem solving

Time management

Microsoft Office

Education

Tertiary qualification in Venue Management or Event Management

RSA certification

Tools

Momentus (Ungerboeck)

Microsoft Office Suite

Job description

Why work with us?

• Join the team behind one of Australia's leading event and entertainment destinations, Sydney Showground
• Play a key role in delivering exhibitions, concerts, festivals, sporting events and public events
• Be the primary on-site contact for clients during event delivery, ensuring exceptional service and operational outcomes
• Work closely with event organisers, contractors, emergency services and internal stakeholders
• Take ownership of venue presentation, crowd management, ticketing, signage and event operations
• Enjoy a fast-paced environment where no two events are the same
• Be part of a passionate team delivering world-class event experiences
• Flexible working environment with a strong commitment to work-life balance
• Salary packaging options
• Salary protection insurance
• Novated lease options
• Free onsite parking
• Generous Employee Assistance Program
• Complimentary Sydney Royal Easter Show tickets and meals
• Staff draws for Sydney Showground events
• Subsidised superannuation life insurance premiums
• 15% staff discount at onsite café
• Staff engagement events and wellbeing programs
• Access to Sydney Olympic Park employee membership program

About the Role…

Are you an experienced event operations professional who thrives in a fast-paced environment and enjoys delivering exceptional event experiences?

Sydney Showground is seeking a proactive and customer-focused Floor Manager to coordinate and oversee the successful delivery of events across our world-class venue precinct.

As the primary on-site contact for clients during events, you will be responsible for ensuring client requirements are met while maintaining Sydney Showground's high standards of presentation, safety and service delivery.

Working closely with clients, contractors, event staff and internal departments, you will coordinate venue operations including event setup, crowd management, ticketing, patron movement, signage, contractor activities and venue presentation. You will identify and resolve operational issues, facilitate event requirements and ensure services are delivered efficiently and safely.

The role also plays an important part in maintaining Workplace Health and Safety standards, monitoring compliance, managing risks and protecting the interests of the Royal Agricultural Society of NSW, its guests and its assets.

This is a hands-on role suited to someone who enjoys working with people, solving problems and remaining calm under pressure. Due to the nature of the events industry, flexibility to work evenings, weekends and public holidays is essential.

About you…

You are a highly organised and customer-focused professional with experience in venue operations, event delivery or customer service management.

You enjoy working with a diverse range of clients and stakeholders and take pride in delivering exceptional event experiences. You are a natural communicator, thrive in dynamic environments and can confidently manage multiple priorities simultaneously.

To be successful, you will demonstrate:

• Tertiary qualification in Venue Management, Event Management or a related field, or equivalent industry experience
• Current Class C Driver's Licence
• Strong verbal and written communication skills
• Proven customer service and stakeholder management skills
• Understanding of Workplace Health and Safety requirements
• Ability to work independently and exercise sound judgement
• Strong organisational skills and attention to detail
• Ability to manage competing priorities and meet deadlines
• Negotiation, problem-solving and conflict-resolution skills
• Ability to build productive relationships with clients, contractors, suppliers and internal teams
• Confidence using Microsoft Office Suite
• A commitment to delivering outstanding service and event outcomes

Desirable:

• Previous experience in venue operations, event management or customer service supervision
• Experience working on major events
• Ushering, crowd management or front-of-house experience
• Experience supervising casual staff or contractors
• Experience using Momentus (formerly Ungerboeck) Event Business Management System
• Knowledge of venue operations and event infrastructure
• Responsible Service of Alcohol (RSA) certification
• Senior First Aid Certificate
• Fire Warden certification

About us…

Sydney Showground is one of Australia's leading event and entertainment precincts, delivering a diverse program of exhibitions, conferences, concerts, festivals, sporting events and major public events throughout the year.

Based in Sydney Olympic Park, Sydney Showground is home to the iconic Sydney Royal Easter Show and hosts some of the country's most recognised brands, venues and live experiences. As part of the Royal Agricultural Society of NSW (RAS), we are committed to creating exceptional event experiences while supporting the long-term success of the events industry.

Join our team and play a role in delivering unforgettable experiences at one of Australia's most dynamic event destinations.

We thank you for your interest in the Royal Agricultural Society of NSW and Sydney Showground and look forward to receiving your application.

We celebrate diversity, equity, and inclusion. Our commitment is to foster working environments that embrace everyone, ensuring fair and respectful treatment for all.

We actively encourage applications from Aboriginal and/or Torres Strait Islander peoples, veterans, individuals with disabilities, individuals of all gender identities, those in mature age and early careers, members of the LGBTIQA+ community, and individuals from diverse cultural backgrounds. Your unique perspective and experience are valued here.