Visitor Information Officer

Toowoomba Regional Council; Toowoomba Regional; On-site; AUD 54,000 - 58,000; Part time

Benefits offered by this job

Professional development opportunities

Salary sacrificing for superannuation

Health insurance discounts

Fitness Passport access

Flu vaccinations and skin checks

Employee Assistance Program

Job summary

The Toowoomba Regional Council is seeking a Visitor Information Officer for the Toowoomba Visitor Information Centre. You will deliver exceptional customer service, manage information resources, promote the region and support daily operations.

This part-time, permanent role requires teamwork with staff and volunteers; you will supervise volunteers and help deliver high quality visitor experiences, including weekend and peak-season hours.

Qualifications

• Ability to work in a busy, visitor-focused environment.
• Experience working with volunteers.
• Excellent customer service and communication skills.
• Ability to promote the region and manage information resources.

Responsibilities

• Deliver exceptional customer service at Toowoomba Visitor Information Centre.
• Provide financial and administrative support for day-to-day operations.
• Manage visitor information resources and promote the region.
• Supervise and support volunteers in customer service roles.

Skills

Tourism passion

Customer service

Volunteer support

Communication skills

Organisational skills

Teamwork

First Aid knowledge

Education

Senior First Aid Certificate

Job description

3435 | Community Development Facilities & Tourism | Toowoomba CBD

HELPVISITORS FALL IN LOVE WITH THE TOOWOOMBA REGION

• $53,929.44 - $58,352.18gross per annum, plus 17.5% annual leave loading and up to12.65% superannuation.
• Permanent Part timeposition based at the Toowoomba Visitor InformationCentre.

About the position

As a Visitor Information Officer,you will be responsible for delivering exceptional customer serviceand providing financial and administrative support to ensure thesmooth day-to-day operations of Toowoomba Visitor InformationCentre.

You will contribute to the deliveryof high-quality visitor services through the management of visitorinformation resources, promotion of the region, retail operations,and the supervision and support of volunteers involved in customerservice and administrative support roles.

Working collaboratively with paidstaff and a diverse team of volunteers, you will contribute toaccurate, welcoming, and inspiring visitor experiences thatencourage visitors to enjoy the region and return.

In this position, you will workunder regular direction.

The fortnightly work pattern forthis position is:

• Week 1:
  • Wednesday, Thursday and Friday 8:30am - 4:30pm
• Week 2:
  • Monday and Tuesday8:30am - 4:30pm
  • Wednesday 8:30am -3:20pm
  • Saturday and Sunday8:45am - 2:30pm
• During Toowoomba Carnival ofFlowers (September/October), you will be required to work fourweeks of Full time hours (including weekend hours).

What we offer

• Professional development andlearning opportunities.
• Salary sacrificingopportunities to boost your superannuation.
• Corporate discounts onselected private health insurance.
• Access to the Fitness PassportProgram - providing access to a wide range of local health,fitness, and leisure facilities with a single membership.
• Free Flu Vaccinations and SkinChecks.
• Employee Assistance Program –free 24 hour nationwide confidential counselling services foret employees and their families going through personal orwork-related problems.

What you'll bring

• A passion for tourism, eventsand experiences in the Toowoomba Region.
• The ability to work in a busy,visitor-focused environment.
• Enthusiasm for working withand supporting volunteers.
• Strong customer service,communication and organisational skills.
• Great teamwork skills.
• Senior First Aid Certificate,or willingness to obtain within three (3) months ofappointment.
• A two page document that addresses each of the SuccessCriteria listed in the Position Description . For eachcriterion:
  • Use headings to identify which criterion you areaddressing.
  • Provide specific examples thatdemonstrate your skills, experience, and achievementsrelated to that criterion. (Tip: tellus what you did, how you did it, and what the outcomewas).

The preferred candidate will be required toundertake a Criminal History Check and a pre-employment medicalassessment to assess their ability to perform the genuineoccupational requirements of the position.

For furtherinformation

Please contact Joanne Bray - CoordinatorVisitor Information Centres - on [phone] within businesshours.

Closingdate

The closingdate for applications is at 11:59pm on Monday, 16 November2026.

The Toowoomba region is about richtraditions and bold ambitions. Our long and proud agriculturalhistory has evolved Toowoomba into Australia’s second largestinland city supporting diverse townships in the council area andacting as a service centre for South West Qld and North West NSW.The region is boldly forging new opportunities around the SuratBasin resource sector, education, health, transport and massiveinfrastructure investments. Growth hasn’t come at the expense ofliveability though, with Toowoomba twice voted in the top 5 mostfamily friendly cities in Australia.

Toowoomba Regional Council services aregional population of 178,500 and employs a team of approximately1,600 staff, dedicated and passionate about delivering excellentcustomer service to the community, residents and visitorsthroughout the region. We recognise that our success depends uponattracting and retaining skilled and talented staff and offer awide variety of interesting challenges and opportunities to developyour career.

Council does not accept unsolicitedagency approaches or applications for this or any other vacancy. Noresponse will be provided.