Vision Services Strategy & Ops Lead

EssilorLuxottica; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Product allowance

Staff discounts

Hybrid work

Wellness facilities

Volunteer leave

Concierge services

Career opportunities

Job summary

EssilorLuxottica in Sydney is seeking a Vision Services Manager to lead and optimise high-value retail contracts with major corporate partners and enhance sales and support services for Vision Plan. This pivotal role reports to the ANZ Support Services Director and will bridge commercial strategy with operational excellence across a wide retail network.

You will drive process improvements, manage vendor contracts, and lead a high-performing team dealing with ERP/POS/SAP systems to deliver

Qualifications

• 3+ years managing specialised teams within B2B, commercial operations, or corporate support.
• Advanced proficiency in Microsoft Office; hands-on experience with enterprise ERP/POS systems (SAP highly regarded).
• Strong background in managing complex SLAs, vendor contracts, and continuous improvement frameworks.
• Exceptional communication skills with a track record of influencing senior corporate partners and internal cross-functional teams.

Responsibilities

• Lead the end-to-end experience for B2B partners, ensuring service excellence and delivery against SLAs and KPIs.
• Drive operational improvements by identifying inefficiencies and implementing scalable processes and automation solutions.
• Collaborate with cross-functional teams to optimise retail and commercial workflows across ERP, POS and SAP systems.
• Monitor, analyse and present performance metrics to support business decisions and stakeholder engagement.
• Lead, coach and develop a high-performing team, fostering a positive, collaborative and accountable culture.
• Build capability within the team through mentoring, succession planning and structured development initiatives.
• Partner with key internal and external stakeholders to deliver operational excellence and support ongoing business growth.

Skills

Team leadership

B2B operations

Stakeholder management

Tools

SAP

Job description

EssilorLuxottica in Sydney is seeking a Vision Services Manager to lead and optimise high-value retail contracts with major corporate partners and enhance sales and support services for Vision Plan. This pivotal role reports to the ANZ Support Services Director and will bridge commercial strategy with operational excellence across a wide retail network.

You will drive process improvements, manage vendor contracts, and lead a high-performing team dealing with ERP/POS/SAP systems to deliver