Victim Support Worker

Department of Justice and Community Safety, Victoria; Melbourne; On-site; AUD 81,000 - 99,000; Full time

Job summary

The Department of Justice and Community Safety, Victoria seeks a Victim Support Worker to help people affected by crime and family violence. You will provide clear advice, assess safety risks and connect clients with relevant services to support their safety and wellbeing.

This role requires a social work degree, experience with risk assessments and trauma-informed practice, and the ability to communicate with sensitivity during crisis situations.

Qualifications

• Bachelor of Social Work or equivalent must meet Victoria's mandatory requirements for specialist family violence workers.
• Completed MARAM Framework training, including risk assessment and identifying the predominant aggressor.
• At least two years of paid experience in family violence services or working with victims of crime.
• Strong knowledge of family violence, sexual assault and the support services available in Victoria.

Responsibilities

• Answer calls, text messages and referrals from people affected by crime.
• Provide clear, timely and sensitive information about support services and victim entitlements.
• Complete family violence risk assessments and develop safety plans for male victims referred by Victoria Police.
• Connect people with the right services and follow up to support their safety and wellbeing.
• Keep accurate records and work with police and support services to improve outcomes for victims.

Skills

Victim support experience

Risk assessment

Trauma-informed approach

Crisis communication

Education

Bachelor of Social Work or equivalent

Job description

• Help people affected by crime find the support they need.
• Make a real difference during some of life's hardest moments.
• Build your skills in family violence risk assessment and safety planning.
• Join a team that helps people feel safe and supported.
• Ongoing, full-time role earning $81,496 - $98,955 per year, plus super.

What you will do

As a Victim Support Worker, you will support people affected by crime and family violence. You will provide clear advice, assess safety risks and connect people with services that can help.

• answer calls, text messages and referrals from people affected by crime
• provide clear, timely and sensitive information about support services and victim entitlements
• complete family violence risk assessments and develop safety plans for male victims referred by Victoria Police
• connect people with the right services and follow up to support their safety and wellbeing
• keep accurate records and work with police and support services to improve outcomes for victims

About you

You must hold a Bachelor of Social Work or equivalent qualification. Your qualification must meet Victoria's mandatory requirements for specialist family violence workers. You must also have completed MARAM Framework training, including risk assessment and identifying the predominant aggressor.

• at least two years of paid experience in family violence services or working with victims of crime
• strong knowledge of family violence, sexual assault and the support services available in Victoria
• experience with risk assessments, safety planning and trauma-informed support, including working with people in crisis
• clear communication and problem-solving skills, with the ability to build trust and manage difficult conversations

To learn even more about this role, please read the position description.

If you have any further questions, feel free to email Jess Sutherland at [e-mail].

Learn more about our Aboriginal workforce strategy.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION : Child safe statement of commitment The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.