Victim Support Worker

Department of Justice and Community Safety; Melbourne; On-site; AUD 81,000 - 99,000; Full time

Job summary

Department of Justice and Community Safety in Victoria is seeking a Victim Support Worker to assist people affected by crime and family violence. You will provide clear information about available support, assess safety risks, and connect clients with services that can help.

The role emphasizes trauma-informed practice and building trust in crisis situations. The position requires a Bachelor of Social Work or equivalent, with MARAM training, risk assessment experience, and at least two years in

Qualifications

• Bachelor of Social Work or equivalent qualification meeting Victoria's mandatory requirements for specialist family violence workers.
• MARAM Framework training including risk assessment and identifying the predominant aggressor.

Responsibilities

• Support people affected by crime and family violence with clear, timely information about services and entitlements.
• Provide risk assessments and develop safety plans.
• Connect clients with the right services and follow up to support safety and wellbeing.
• Keep accurate records and collaborate with police and support services to improve outcomes.

Skills

MARAM Framework training

Risk assessments

Safety planning

Trauma-informed support

Clear communication

Problem-solving

Experience with victims of crime

Education

Bachelor of Social Work or equivalent

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DJCSDJ0477NOV26

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Help people affected by crime find the support they need.
• Make a real difference during some of life's hardest moments.
• Build your skills in family violence risk assessment and safety planning.
• Join a team that helps people feel safe and supported.
• Ongoing, full-time role earning$81,496 - $98,955 per year, plus super.

What you will do

As a Victim Support Worker, you will support people affected by crime and family violence. You will provide clear advice, assess safety risks and connect people with services that can help.

You will:

• answer calls, text messages and referrals from people affected by crime
• provide clear, timely and sensitive information about support services and victim entitlements
• complete family violence risk assessments and develop safety plans for male victims referred by Victoria Police
• connect people with the right services and follow up to support their safety and wellbeing
• keep accurate records and work with police and support services to improve outcomes for victims

About you

You must hold a Bachelor of Social Work or equivalent qualification. Your qualification must meet Victoria's mandatory requirements for specialist family violence workers. You must also have completed MARAM Framework training, including risk assessment and identifying the predominant aggressor.

You should also have:

• at least two years of paid experience in family violence services or working with victims of crime
• strong knowledge of family violence, sexual assault and the support services available in Victoria
• experience with risk assessments, safety planning and trauma-informed support, including working with people in crisis
• clear communication and problem-solving skills, with the ability to build trust and manage difficult conversations

To learn even more about this role, please read the position description. If you have any further questions, feel free to email Jess Sutherland at [e-mail].

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

IMPORTANT INFORMATION:

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolera nce for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Applications close Tuesday 17 November 2026 at 11.59pm