Victim Liaison & Support Officer

Queensland Government; Toowoomba Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Office of the Director of Public Prosecutions (ODPP) in Queensland is recruiting Victim Liaison Officers into a continuous pool for permanent and fixed-term vacancies. Initial contracts are three to six months with extension possible, and applications stay current for 12 months.

As a Victim Liaison Officer you will initiate contact with victims, maintain records and assist with communications among police, legal practitioners and court staff, supporting case management and reporting.

Qualifications

• Demonstrate strong organisational skills to manage competing priorities and effectively address the needs of victims of crime.
• Have a sound understanding of the criminal justice system and the unique needs of victims of crime.
• Possess excellent interpersonal and communication skills to build and maintain relationships with police, legal practitioners, government officers, community groups, victims, and their families.
• Be able to work autonomously or as part of a team to achieve positive outcomes.
• Exhibit a high level of professionalism, integrity and discretion in handling sensitive information.

Responsibilities

• Initiate contact with victims of violent crimes, providing clear information about ODPP processes and referring them to appropriate support agencies.
• Maintain accurate and detailed records of correspondence, court applications, and the outcomes of court actions.
• Conduct routine correspondence with victims, police officers, legal practitioners, and court staff to ensure effective communication and case management.
• Maintain a thorough and reliable bring-up system to track and manage matters efficiently.
• Liaise with the Queensland Police Service, legal practitioners, court officers, government bodies, victims, and their families, both in person and over the phone.
• Compile statistical reports and returns to support operational and strategic decision-making.
• Provide administrative and operational support to Crown Prosecutors and Legal Officers as required.

Skills

Organisational skills

Communication skills

Interpersonal skills

Case management

Job description

The Office of the Director of Public Prosecutions (ODPP) in Queensland is recruiting Victim Liaison Officers into a continuous pool for permanent and fixed-term vacancies. Initial contracts are three to six months with extension possible, and applications stay current for 12 months.

As a Victim Liaison Officer you will initiate contact with victims, maintain records and assist with communications among police, legal practitioners and court staff, supporting case management and reporting.