Victim Liaison & Case Support Officer

Queensland Government; Townsville City; Presencial; AUD 60.000 - 85.000; Jornada completa

Descripción de la vacante

The Office of the Director of Public Prosecutions (ODPP) in Queensland is inviting applications for Victim Liaison Officers within Victim Liaison Services. This continuous recruitment pool fills permanent and fixed-term vacancies, with initial contracts ranging from three to six months and potential extensions.

Applications remain current for 12 months. As a Victim Liaison Officer, you will establish contact with victims, provide guidance on ODPP processes, maintain detailed case records, and

Formación

• Demonstrate strong organisational skills to manage competing priorities and effectively address the needs of victims of crime.
• Have a sound understanding of the criminal justice system and the unique needs of victims of crime.
• Possess excellent interpersonal and communication skills (both oral and written) to build and maintain relationships with a diverse range of stakeholders.
• Be able to work autonomously or as part of a team to achieve positive outcomes.
• Exhibit a high level of professionalism, integrity and discretion in managing sensitive information.

Responsabilidades

• Initiate contact with victims of violent crimes, providing them with clear information about ODPP processes and referring them to appropriate support agencies.
• Maintain accurate and detailed records of correspondence, court applications, and the outcomes of court actions.
• Conduct routine correspondence with victims, police officers, legal practitioners, and court staff to ensure effective communication and case management.
• Maintain a thorough and reliable bring-up system to track and manage matters efficiently.
• Liaise with the Queensland Police Service, legal practitioners, court officers, government bodies, victims, and their families, both in person and over the phone.
• Compile statistical reports and returns to support operational and strategic decision-making.
• Provide administrative and operational support to Crown Prosecutors and Legal Officers as required.

Conocimientos

Organisational skills

Interpersonal skills

Communication skills

Autonomy

Descripción del empleo

The Office of the Director of Public Prosecutions (ODPP) in Queensland is inviting applications for Victim Liaison Officers within Victim Liaison Services. This continuous recruitment pool fills permanent and fixed-term vacancies, with initial contracts ranging from three to six months and potential extensions.

Applications remain current for 12 months. As a Victim Liaison Officer, you will establish contact with victims, provide guidance on ODPP processes, maintain detailed case records, and