Veterinary Operations Specialist — AI-Driven Onboarding

Industry; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Meaningful equity

Hybrid work (3 days in Sydney)

MacBook Pro provided

Team retreats

Office dogs

Coffee and snacks

Parental leave

5 weeks annual leave

Job summary

Fetch is seeking a qualified veterinary surgeon to support pre-existing assessments within the fast-growing Onboarding team. This permanent role blends clinical expertise with customer-focused onboarding, working in a hybrid Sydney setup.

The role emphasizes direct communication with vets and pet parents, use of AI-driven tools to streamline operations, and collaboration across claims, comms, product, and founders. Flexibility for phone support is valued.

Qualifications

• Must be a qualified veterinarian with strong clinical reasoning.
• Experience reviewing complex cases and making balanced decisions on complaints and cancellations.
• Willing to learn to use Slack, Notion and Intercom.

Responsibilities

• Assist onboarding by completing pre-existing checks and reviewing clinical histories for plan coverage issues.
• Engage with vets and pet parents, explain decisions, support through reviews, ensure vet records are complete.
• Work with AI tools to improve efficiency and reduce repetitive tasks.
• Collaborate with Claims and Comms to elevate customer experience and raise bugs/feature requests.
• Review wait period videos and screen pets for potential conditions in the Agent Portal.

Skills

Veterinary surgeon

Clinical decision making

Customer communication

Team collaboration

Education

Fully qualified veterinarian (DVM/ BVMS)

Tools

Slack

Notion

Intercom

Job description

Fetch is seeking a qualified veterinary surgeon to support pre-existing assessments within the fast-growing Onboarding team. This permanent role blends clinical expertise with customer-focused onboarding, working in a hybrid Sydney setup.

The role emphasizes direct communication with vets and pet parents, use of AI-driven tools to streamline operations, and collaboration across claims, comms, product, and founders. Flexibility for phone support is valued.