Vet Ops Lead: Onboarding & AI Tools

Hatch; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Series A salary

Meaningful equity

Hybrid working (3 days Sydney office)

Latest MacBook Pro setup

Team retreats

Office dogs

Bean to cup coffee, fruit and snacks

Parental leave policy

5 weeks annual leave

Job summary

Fetch is seeking a qualified veterinary surgeon to support our onboarding team in Sydney. This permanent, full-time role involves reviewing pre-existing checks and vet histories, and communicating decisions to pet parents and vets.

You'll work in a hybrid setup (3 days in-office) and contribute to AI-driven efficiency improvements. Collaborating with Claims, Comms, product, and founders, you’ll help elevate customer experiences and ensure high-quality veterinary insights across Australia.

Qualifications

• Qualified vet with strong clinical reasoning.
• Experience reviewing complex cases and making balanced decisions.
• Willingness to learn Slack, Notion and Intercom.

Responsibilities

• Assist onboarding by completing pre-existing checks and reviewing clinical histories.
• Engage with vets and pet parents, explaining decisions and ensuring records are complete.
• Collaborate with Claims, Comms, and product to improve customer outcomes.

Skills

Insurance knowledge

Education

Veterinary degree

Tools

Slack

Notion

Intercom

Job description

Fetch is seeking a qualified veterinary surgeon to support our onboarding team in Sydney. This permanent, full-time role involves reviewing pre-existing checks and vet histories, and communicating decisions to pet parents and vets.

You'll work in a hybrid setup (3 days in-office) and contribute to AI-driven efficiency improvements. Collaborating with Claims, Comms, product, and founders, you’ll help elevate customer experiences and ensure high-quality veterinary insights across Australia.