Vet Tech Ops Specialist - Hybrid Sydney

Hatch; Sydney; Hybrid; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary + equity

Hybrid working (3 days in Sydney)

MacBook Pro provided

Team retreats

Office dogs

5 weeks annual leave

Parental leave

Job summary

Fetch is hiring a qualified veterinary surgeon to support pre-existing assessments within its onboarding team in Sydney. This permanent role blends clinical expertise with proactive customer support in a fast-growing startup.

You will engage with vets and pet parents, review clinical histories, and collaborate with Claims and Comms while using AI tools to improve outcomes and efficiency.

Qualifications

• Qualified veterinary surgeon with strong clinical reasoning.
• Experience reviewing complex cases and handling complaints.
• Willing to learn how to use tools such as Slack, Notion and Intercom.

Responsibilities

• Assisting with onboarding.
• Engaging with customers.
• Using AI tools to improve efficiency and outcomes.

Skills

Clinical reasoning

Customer service

Communication

Team collaboration

Education

Veterinary degree

Tools

Claude

Gemini

Fin

Job description

Fetch is hiring a qualified veterinary surgeon to support pre-existing assessments within its onboarding team in Sydney. This permanent role blends clinical expertise with proactive customer support in a fast-growing startup.

You will engage with vets and pet parents, review clinical histories, and collaborate with Claims and Comms while using AI tools to improve outcomes and efficiency.